Enterprise Account Executive
1 week ago
:
The Digital Solution Advisor (DSA) is a part of the front-end sales/ account management team at HighRadius and works closely with the Account Executive (AE) in day-to-day interactions with the prospect/ customer.
The DSA will carry a Sales quota target and the primary responsibility is to move deals through the sales pipeline across the various sales stages to closure and also customer satisfaction (NPS 50)/renewals/minimize churn.
Job Summary:
HighRadius End-to-End Sales and Customer Management Process HighRadius follows a "Two-in-a-Box" model where DSA and an Account Executive (AE) are involved in every interaction with a prospect/ customer.
Initial connect and prospectingUnderstanding prospect business needs and requirementsCreating and demonstrating value of HighRadius products to prospects using Business Cases/ ROI modelsAligning with various stakeholders in the prospect's organizationPreparing and reviewing contractsRenewal of contractsProactive churn risk managementEscalation ManagementNegotiation and closing the deal/ opportunity
ResponsibilitiesWork along with the AE to move deals/ opportunities through the pipeline.
Interact with the prospect/ customer on a day-to-day basis.
Requirement gathering and Customer qualification via a systematic analysis of customer business.
Product demonstration to Finance department of Fortune 1,000 companies (CXO, VP, Director Level audience).Develop a detailed Cost Benefit ROI/ Business Case model.
Strategize/ develop a plan to take on the competition and take deals/ opportunities to successful closure.Churn management - maximize customer satisfactionAnalyze customer tickets and coordinate with respective departments (support, product, etc.) to be sure we are closing tickets and ensuring high customer satisfactionNegotiate and close renewalsProactively manage customers to minimize churn
Skills:
Prior Sales/Business Development/Pre-Sales/ Consulting experience/ Customer SuccessHands-on working experience with ERP software's and/or cloud computing knowledge is an advantage3-10 Years of experience is preferredMBA and undergrad from reputed institutions is an advantageExperience in working with North American or European customers in a consultative sales role would be an advantagePrior Accounts Receivable knowledge would be an advantage Soft SkillsHighly Organized and Self MotivatedPossesses excellent communication and presentation skills
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