Communication and Engagement Officer

1 week ago


Mumbai, Maharashtra, India Believe Resourcing Full time
Job Overview

Expiration date:

21 March 2024

Location:

Mumbai, India

Job Title:

Communication and Engagement Officer

Salary:

R40,000 - R50,000

Education Level:

Bachelors Degree

Job Level:

Senior

Minimum Experience:

  • 5 Years
Communication and Engagement Officer - Mumbai.

Qualifications and experience:

  • Matric or grade 12 (with 'C' grade or higher in first language English)
  • Bachelor's degree in Communication or related (English)
  • 23 Years' experience in an Internal Communications and Engagement role
  • Experience working in digital communication tools
  • Experience in graphic design and digital artworks
  • High personal reliability.
  • Highly developed skills in writing, reading, and speaking in English.
  • Diligence and thoroughness, an eye for detail.
  • Fairness, transparency, and honesty.
  • A demonstrably robust understanding of operational and cultural practice in all of their global locations particularly Dhaka and Johannesburg.
  • Energised, determined, high personal achievement orientation.
  • An advocate for change, service assurance, and people development.
  • An evidential "people's person"; great engagement skills, positively acknowledged and respected by peers.
  • A selfstarter and capable of working with limited direction.
  • The job holder will need flexibility in their hours and days of work to mirror shifts being undertaken in the trial team. For this reason, a very small degree of working during unsociable hours may be required. The job holder is not expected to work more than their contracted hours each week, however.
  • Excellent communication skills and comfortable engaging with senior stakeholders.
  • Reasonable personal resilience.

Duties and Responsibilities:

Your work will directly contribute to our client achieving their long-term ambitions.

Your key responsibilities will include:

  • Delivering the objective of the internal communication and engagement function
  • Creating and distributing daily business communication updates.
  • Gathering feedback and questions from staff
  • Distilling complex information into easy to understand communications
  • Coordinating staff engagement events.
  • Coordinating and hosting leadership workshops.
  • Delivering communication strategies for learning.
  • Fostering engagement and dialogue in the company.
  • Newsletters.
  • Video and voice messages.
  • Microsites
  • Video channels.
  • Engaging with groups, stakeholders, and leaders in different geographies to capture new information of value to their staff
  • Creating and following a monthly communications plan

About our client:

A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. The service industries include e-commerce, Retail, Food Delivery, and Technology.

This role requires the job holder to conduct all working hours
on site, from their Mumbai office.

Salary:

R R50 000 per month.

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