Gbs Service Delivery Executive

2 weeks ago

Bengaluru, Karnataka, India NTT Ltd. Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever.

By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.


With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?
Responsible for high-level relationship management with clients.

Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution.

Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities.

Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client's business.

Generally has profit and loss responsibilities. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

This role is focused on the relationship between the customer and solution provider during a project of a fixed duration.


Working at NTT


Client Service Management is responsible for the performance of service delivery for all corporate IT services provided to NTT Limited regions and service divisions.

The role contributes to, and executes on strategic direction, leading a team of service delivery experts who provide a partnership approach in managing the delivery of IT services to the business.


The role works closely with relevant leadership teams to ensure the monitoring of operational performance and ensure business value is provided as part of Corporate IT services.

As well as maintaining relationships within the Regional and Service Division to ensure services are delivered in line with partnership agreements.


This position will be required to:

  • Overall accountable for the performance of all operational delivery of centralized IT
  • Assist transformation teams in centralization of services by engaging the correct stakeholders within divisions, TIS, EICS and Group I&T and coordinate the engagement if required. Ensure the transformation is in line with the agreed Scope of Work
  • Works closely with the regional or service provider CIOs, EICS, Cloud Services team and delivery providers to ensure the service aggregation is in line with the partnership agreement
  • Maintains a holistic position to ensure full objectivity and impartiality, maintaining the client's strategic direction for Corporate IT i.e., Become a trusted advisor for the division
  • Accountable for management escalations and work with relevant stakeholders through to a resolution
  • Manage the contractual obligation the collective IT Hub team (TIS, EICS and Group I&T) need to deliver to the division e.g. vulnerability management, service reporting, escalations management, etc.
  • Accountable for the client SLAs and govern the partnership agreements
  • Governance of divisional risk register
  • Ensure a culture of service management excellence is developed and maintained
  • Drive continual service improvement and optimisation
  • Acts as a communication point during security major incidents and critical escalation to business stakeholders
  • Work with the SVP for GBS Operations and Outsourcing to develop the divisional strategy roadmap and the implementation thereof
  • Identify and implement initiatives to save costs within division and globally
  • Governance of the Continuous Improvement Register

Knowledge, Skills and Attributes:

  • Have a deep level of knowledge across Group delivered IT Services
  • Excellent business awareness and solid analytical skills
  • Ability to multitask and prioritize with great attention to detail
  • Proficient in driving outcomes via influence management
  • Excellent communication and documentation skills
  • A good understanding of the vast range of IT operations and NTT service offerings
  • Knowledge and understanding of IT industry environment and business needs
  • Strong relationship management and demonstrated collaborative skills in working with internal and external business leaders and stakeholders.
  • Excellent business awareness and solid analytical skills
.

  • Sound financial management skills.
  • Commercial acumen preferrable.
  • Strong communication skills (verbal and written) coupled with good questioning skills
  • Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations
  • Exceptional problemsolving skills
  • Ability to understand new iss

  • SAP Delivery Managers

    2 weeks ago

    Bengaluru, Karnataka, India Canopus GBS Pvt Ltd Full time

    Canopus GBS Pvt Ltd is a leading provider of SAP consulting services based in Bangalore. We are currently seeking experienced and talented SAP Delivery Managers to join our team. As a SAP Delivery Manager, you will be responsible for overseeing the successful delivery of SAP projects to our clients. We are looking for individuals who have a strong...

  • Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    Service delivery,CEM, End to end, IT InfraExperience Required 10 YearsIndustry TypeITEmployment TypePermanentLocationIndiaRoles & ResponsibilitiesService delivery-CEM(customer Executive Management

  • Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India Nityo Infotech Full time

    Service delivery,CEM, End to end, IT Infra Experience Required Years Industry Type IT Employment Type Permanent Location India Roles & Responsibilities Service delivery-CEM(customer Executive Management

  • Manager – Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India RPS Consulting Pvt. Ltd. Full time

    The Service Delivery Manager will be responsible for overseeing the delivery and operational aspects of our training programs. This role involves managing the sourcing team, maintaining relationships with vendors and trainers, ensuring high levels of customer satisfaction, and handling escalations. The ideal candidate will have a deep understanding of the...

  • Manager – Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India RPS Consulting Pvt. Ltd. Full time

    The Service Delivery Manager will oversee the delivery and operational aspects of training programs. This role requires managing the sourcing team, maintaining vendor and trainer relationships, ensuring customer satisfaction, and handling escalations.The ideal candidate should have a deep understanding of the training industry, exceptional organizational...

  • GBS FSS CS Manager

    2 weeks ago

    Bengaluru, Karnataka, India Standard Chartered Bank Full time

    RESPONSIBILITIES Strategy Awareness and understanding of the Group's business strategy and model appropriate to the role Business Excellent Knowledge of Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations. Excellent oral /written communication skills . Ability to converse and interact with Global clients...

  • Project Manager-Design

    2 weeks ago

    Bengaluru, Karnataka, India Novo Nordisk AS Full time

    Department- General Management, GBS Are you ready to make a strategic impact on the organization? Do you thrive in solving complex problems and driving best practices? Join our high-impact internal management consulting team, GBS Consulting, at Novo Nordisk. We are looking for a talented individual to join us in delivering successful outcomes and adding...

  • IS Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India ABB Full time

    IS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • IS Service Delivery Manager

    1 month ago

    Bengaluru, Karnataka, India ABB Full time

    IS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • IS Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India ABB Full time

    IS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Is it Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India Diageo Full time

    Job Description:Organization : Diageo IndiaDepartment :ITPosition : Marketing Apps Lead IncumbentSupervisor's Position :Transform & Run LeadPURPOSE OF THE ROLE:OPERATING NETWORK:CIOApplication Delivery LeadsIT Security & Controls Sales & Marketing, Supply, HR, Finance and other Support FunctionsDiageo GDBSIT Shared Services/ Outsourced TeamsIT Vendors,...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Mount Talent Consulting Pvt Ltd. Full time

    URGENT REQUIREMENT ALERTSAP SERVICE DELIVERY MANAGEREXPERIENCE-8 TO 16 YEARSLOCATION-ONLY BANGALOREIMMEDIATE JOINERSAct as a "Service Delivery Lead" to effectively partner with business customers to achieve desired outcomes by collaborating with vendor partners in a single/ multi-vendor environment. The candidate must manage all the areas of service delivery...

  • US DAO Data Management– Data Delivery Analyst GSC

    2 weeks ago

    Bengaluru, Karnataka, India HSBC Full time

    Why join us? The Data Delivery Analyst will be accountable for the timely delivery of business process documentation recertifications, actioning change requests and creation of new business process intake templates. They will regularly engage with business process owners and data stakeholders to build a strong partnership to ensure support of DAO...

  • IS Service Delivery Manager

    7 days ago

    Bengaluru, Karnataka, India ABB Full time

    IS Service Delivery ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India emagine Consulting Full time

    Job Title: Service Delivery Manager Job Description: Service Delivery manager, FinTech Financial Systems Location: Bangalore, India At , data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement...

  • Service Delivery Coordinator

    2 weeks ago

    Bengaluru, Karnataka, India InOpTra Digital Full time

    Service Delivery Coordinator SDC: Department: Delivery Project Location(s): Bangalore, Karnataka Job Type: Full Time Education:Associate's Degree in Business, IT, or related field or equivalent experienceJob Responsibilities/Essential Functions/Competencies Provide operational oversight to multiple D2OS Clients Daily review of all incidents, changes,...

  • IT Infrastructure Service Delivery Manager

    4 weeks ago

    Bengaluru, Karnataka, India Intuitive Surgical Full time

    Job DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...

  • IT Infrastructure Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Intuitive Surgical Full time

    Job DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...

  • IT Infrastructure Service Delivery Manager

    1 month ago

    Bengaluru, Karnataka, India Intuitive Surgical Full time

    Job DescriptionWe seek a highly skilled and motivated IT Infrastructure Service Delivery Manager to join our dynamic team. The successful Delivery Manager will be responsible for overseeing the delivery of IT infrastructure services, ensuring operational excellence, and driving continuous improvement. This role requires a strategic thinker with a strong...

  • Executive - Service Delivery

    2 weeks ago

    Bengaluru, Karnataka, India Microland Full time

    Additional detailsLevel P1Requirement location India BengaluruNumber of Position 1Employment type MLCluster/Group Microland DeliveryBusiness Unit USDepartment US West SharedJob Description:Required SkillProcess - IT Service Management|Incident ManagementBehavioral - Language Proficiency|EnglishFunctional - IT Operations Management|Operational...