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Executive - Service Delivery

3 months ago

Bengaluru, Karnataka, India Microland Full time
Additional details

Level

  • P1
    Requirement location


 India
  • Bengaluru
    Number of Position
  • 1
    Employment type
  • ML
    Cluster/Group
  • Microland Delivery
    Business Unit
  • US
    Department


 US
  • West Shared
    Job Description:
Required Skill
Process - IT Service Management|Incident Management
Behavioral - Language Proficiency|English
Functional - IT Operations Management|Operational Procedures
Technology - IT Technical Support Activities|Second Line Support
Process - IT Service Management|Service Desk
Behavioral - Aptitude|Tasks Related Skills
Behavioral - Microland Skills|Customer Centricity
Details

  • Help Desk-Log and keep records of customer/employee queries & advise on solution as per the SOP
  • Fault Resolution-Test and fix faulty equipment
  • Network-Proactively monitor Customer Networks using the appropriate Tools and respond to Alarms within SLA.