Service Delivery Coordinator

1 week ago


Bengaluru, Karnataka, India InOpTra Digital Full time

Service Delivery Coordinator
SDC:

  • Department:
  • Delivery
  • Project Location(s):
  • Bangalore, Karnataka
  • Job Type:
  • Full Time
  • Education:
  • Associate's Degree in Business, IT, or related field or equivalent experience
    Job Responsibilities/Essential Functions/Competencies
  • Provide operational oversight to multiple D2OS Clients
  • Daily review of all incidents, changes, requests, problems, and all D2OS monitoring tools for clients
  • Work closely with Service Delivery Managers to complete operational tasks.
  • Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned clients.
  • Assist in preparation and participate in weekly operations meetings for D2OS Clients as needed.
  • Assist in preparing Operational reporting for the Monthly and Quarterly meetings.
  • Manage Infrastructure Services Escalation bridges.
  • Create and present Root Cause Analysis for Critical Incidents
  • Work closely and support Process and Compliance leadership.
  • Create and update documentation including Standard Operating Processes and Procedures
  • Participate in an oncall rotation to be the Service Delivery Escalation point 24 x 7 for all D2OS operational issues

Qualifications

Education

  • Associate's Degree in Business, IT, or related field or equivalent experience

Certifications

  • ITIL certification is highly desirable.

Work Experience

  • 3+ years of Experience in ITIL Service Management practices, including Incident, Change, Request, and Problem Management.
  • Exposure to technology projects and project management.
  • Japanese language expert

Specialized Knowledge, Skills, and Abilities

  • ServiceNow and SharePoint experience is a plus.
  • Ability to work independently and aggressively track incidents.
  • Excellent documentation skills and attention to detail
  • Ability to communicate well with customers and coworkers.
  • Ability to work in a team environment
  • Strong problemsolving and research skills
  • Strong communication skills (written, verbal, and presentation)
  • Attached Resume
Submit

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