Senior Engineer, Service Delivery

1 week ago


Bengaluru, Karnataka, India Dell Full time

Senior Engineer - Service Delivery

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about ensuring our technical solutions help clients achieve their goals. As trusted advisors, we deeply understand each client's objectives and ensure Dell Technologies' services fulfill our commitments. We collaborate with Sales and Global Services teams to create strategic account growth plans and pursue sales opportunities.

Join us to excel in your career and make a significant social impact as a Senior Engineer in the Service Delivery Team in Bangalore.


What you'll achieve

As a Service Delivery Engineer, you will offer top-notch delivery support by understanding customers' needs and becoming a trusted advisor to drive continuous improvement. You will identify sales opportunities and collaborate with key stakeholders to maximize these chances.

You will:

  • Oversee service delivery costs, service level, and resource coordination
  • Build and maintain strong customer and service delivery relationships
  • Support in enhancing delivery management processes
  • Identify growth opportunities within the customer environment

Take a step toward your dream career
Every team member at Dell Technologies brings unique skills. Here's what we are seeking with this role:

Essential Requirements

  • 8 to 12 years of experience in Pure Storage or Rubrik products
  • Proficiency in Brocade G series fabric switch products and Windows, Linux/UNIX-like systems
  • Expertise in monitoring storage performance, implementing data protection mechanisms, and familiar with SRE principles

Desirable Requirements

  • Experience in block storage, file, and backup solutions
  • Knowledge of Unix/Linux command line operations and basic troubleshooting

Who we are

We believe each team member can create an impact. That's why we prioritize our employees. If you want to grow your career with top talents and cutting-edge technology, Dell Technologies is the place for you. Dell Technologies is a diverse family of businesses reshaping how individuals and organizations work, live, and play. Join us to create a future that benefits everyone because Progress Takes All of Us.

Application closing date: 30 June 2024

Job ID: R244480

Dell's Flexible & Hybrid Work Culture

At Dell Technologies, we believe in offering flexibility for our best work. Freedom and flexibility are crucial for all our employees, regardless of location. Our hybrid work style empowers team members to innovate, drive results, and ideate freely. To know more about our work culture, visit our locations page.



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