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service delivery engineer

3 months ago

Bengaluru, Karnataka, India Quess Full time
About Us "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified – a testament to our excellent culture, people, and processes." About Company Roles and Responsibility

Job title: service delivery engineer

Experience: 8-9 Years

Notice Period: Immediate to 15 days

Location: Bangalore

JD:

Key Responsibilities:

·Resolves and/or facilitatesresolution of problems including identifying causes to prevent re-occurrence.

·Identifies and resolve businessissues; escalate issues when appropriate.

·Participate in an on-call rotationwith the other team members.

·Availability to work in 24x7 shifts.

EssentialRequirements:

·Four-year degree with ComputerScience or Business Administration or MIS focus (or equivalent).

·Experience working as part of a teamto provide the optimal solution for both business needs and project standards.

·Demonstrated excellent customer serviceskills; ability to build strong formal and informal relationships

·Demonstrated excellent verbal andwritten communication skills, with the ability to transition smoothly betweentechnical and business vernacular, tailoring communications to the audience.

·Able to work in ambiguoussituations/environments.

·Strong documentation ability capableof developing detailed how to do.

·Good understanding on SAP ABAPstack, OS & DB.

·Demonstrated basic knowledge in SAPJAVA stack, HANA, SAP BW, Netweaver, SRM, SCM, Live cache, Content serer