Seinior Manager Operations Excellence

1 week ago

Gurgaon, Haryana, India American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description

The B35 for Monitoring Transformation team will be the First Line of Defense (FLoD) team with a mission to enable business growth and objectives while maintaining a strong control environment. The team acts as a Center of Excellence (CoE) within the business, and assists in the identification, quantification, monitoring, and management of Operational Risks related to the business products and processes for products owned by US Consumer Servicing (USCS) organization. Operational risk is the risk to the current or projected business objectives and resilience arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.

The team's span will include multiple business verticals across US.

In line with Amex's "three lines of defense" approach to risk management, the FLoD Control Management team actively works with Second Line of Defense and Third Line of Defense teams to ensure adequate implementation of risk management framework requirements.

Job Requirements

The Manager : Control Management – USCS is a high-impact role that will support the expansion of an automated control testing program. The role will be responsible for control enhancement for key prioritized risks for USCS 1LoD and for ensuring governance of algorithm development exercise (including creating secure scheduling interface for 300+ algorithms) allowing for a future application of machine learning led algorithms to identify errors and outliers. The role will also cover RBST reporting processes, exceptions research and root cause analysis including, but not limited to, process & controls testing, data accuracy, sampling, data quality. The role will require the candidate to partner closely with the Regulatory Report owners, Technology, Data Governance, and other customers to meet business guidelines.

Key activities for the role will include:

Process review to identify control gaps and improvement opportunities for regulatory reporting processes. Ensuring compliance with reporting guidelines issued by regulators to support RBST reporting. Data analysis of portfolios and identify data elements required for testing or sampling. Lead, the identification, documentation, implementation of operational controls as per the RBST and PRSA guidelines and periodic testing to ensure QA controls are effective. Lead automation initiatives aimed at streamlining and strengthening the overall Governance process and for initiating machine learning algorithm development backed by effective self learning algorithms. Perform regular assessment on KRI execution and scheduling infrastructure to maintain efficient execution. Display thought leadership, drive process, and support work/life balance initiatives. Mentor and train new hires and early tenure team members through communicating role expectations and standards, leading job shadowing, and coordinating quality of results from new team members. Responsible for generating significant insights to be presented to key business partners.

Qualifications:

Knowledge of regulatory reporting, audit and familiarity with US Regulatory Reporting standards for RBST / PRSA / KRIs is preferred. Strong knowledge of data structures, relational databases and data modeling – experience with Big Data platforms (Cornerstone, BigQuery, etc) a plus Minimum of 3+ years hands-on experience with (or certification in) enterprise-level BI / Data Visualization Tools such as Tableau (preferred), PowerBI, Sisense, etc. Experience with enterprise collaboration tools including Jira, Rally, Confluence and Airtable Experience in financial analytics, reporting, data analytics, data controls and understanding of data processing logics. Knowledge of SQL queries and core languages (Python, Pyspark, Shell etc.) and understanding of database management is plus. Postgraduate degree or equivalent experience in statistics/Mathematics/Economics/Engineering/Management preferred.

Key skills needed

Ability to identify root cause of the problems / potential solution opportunities at hand. Be able to solve business problems in complex and unstructured environment. Teammate with strong communication and ability to develop relationships with colleagues. Self-motivated with the ability to operate independently and balance multiple workstreams and ad-hoc tasks simultaneously. Experienced in compiling information and developing explanatory materials for leadership presentation.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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