Product Support Engineer Level I

2 weeks ago

Bengaluru, Karnataka, India CallHub Full time

US Shifts

COMPLETELY WORK FROM OFFICE

About CallHub

CallHub is making personalized communication scalable for political campaigns, nonprofits, advocacy groups, and businesses. We serve more than 5000 customers across six continents, helping with voter registration and GOTV efforts in the US, party leadership races across Canada, advocacy campaigns in Australia, voter outreach in Belgium, the presidential election in Columbia, and multiple grassroots campaigns across the world. We are a profitable and fast-growing technology startup.

Overview

Product Support Engineer (Level I)

About us

CallHub is a leading communications platform. We help political campaigns, nonprofits, advocacy groups, and businesses seamlessly interact with their audiences worldwide.

Building and maintaining strong relations with your audience is the key to an organization's success. CallHub's comprehensive suite of communication tools helps facilitate this.

About the role

CallHub is proliferating and seeking a Product Support Engineer to join the Customer Support team. Responsible for delivering unparalleled field support to external CallHub customers. This role will partner with various product, technical support, engineering, and sales teams at CallHub. The ideal candidate is a strong communicator, can process data quickly, and has a sharp attention to detail.

You'll be part of our Customer Support team, consulting our clients in troubleshooting, resolving all technical inquiries and bug fixes, and leading clients to utilize our platform optimally. Ultimately you'll be ensuring the technical health of our client portfolio.

Job level:- Experienced

Role Type:- Individual Contributor

What Makes You The Right Fit

  • 0-2 years of professional experience in a customer-facing product support role
  • Bachelor's degree
  • Ability to communicate constructively and candidly
  • Curious-minded & natural problem solver
  • Flexible to work in the night shift
  • Experience with technical support CRM systems ( Zendesk, Jira, etc.)
  • Ability to communicate with customers by email and phone
  • Investigation and diagnostic skills
  • Customer-focused attitude who enjoys working in a fast-paced environment
  • Ability to write Self-help articles
  • Willingness to work hours as needed to support our customers.
  • Experience with web domain, Zapier & Rest APIs would be a great addition
  • Understanding of software change management.
  • Conceptual knowledge of SaaS

Key Responsibilities

  • Provide technical support for the CallHub application, including diagnosing and resolving complex issues and escalating as required.
  • Collaborate with customers and internal stakeholders to identify and resolve application-related problems.
  • Develop and maintain strong working relationships with key customers, understanding their business processes and requirements to ensure solutions meet their needs.
  • Work closely with development teams to ensure applications are deployed, configured, and maintained according to best practices and customer requirements.
  • Provide feedback to internal teams on customer issues, product features, and system improvements.
  • Develop and maintain technical documentation, including procedures and training materials.
  • Participate in on-call support rotation, including occasional weekends and evenings.
  • Team player and collaborate across the functions to develop personal skills through knowledge sharing and learning from others.
  • Adhere to customer-focused strategies to achieve business objectives and maintain high levels of customer satisfaction.
  • Meet personal and customer service team targets, including AFRT, resolution time, number of tickets closed, and CSAT.
  • You will handle billing tasks, such as invoicing and credits, refunds, and agent count adjustments.

Ideal Approach at CallHub

  • Start with Excitement: Put your full energy into what you are doing. It will be like the first sprint of a relay race.
  • Drive until success: We want everyone to feel empowered to go beyond their job description. Be the decision maker until you ensure success for customers.
  • Build trust through transparency: We value authenticity towards our customers and each other. Always do the right things; no exceptions here.
  • Keep balance: To grow successfully, we need a balanced ecosystem of work and personal time ecosystem. So feel free to shout out when you feel exhausted or take off.
  • Always learning: As a company, we take time to learn new things, uncover insights, and ask questions.
  • Fun together: We foster a fun environment for our team members. Please don't hesitate to joke, make people laugh, and do storytelling on the floor.

  • IT Support Engineer I

    2 weeks ago

    Bengaluru, Karnataka, India Sixt Full time

    IT Support Engineer I TECH & Engineering Vollzeit Bengaluru, Karnataka Komm ins Team Orange, bei uns steht Kundenbegeisterung an erster Stelle We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car...

  • Product Designer

    2 weeks ago

    Bengaluru, Karnataka, India I BUILT IT Full time

    Requirement: The opportunity is open solely for applicants with prior experience as a 3D Modeler, Product Designer, architect, or 3D artist.Note: To get shortlisted, please share your portfolio at Three evaluation rounds will be conducted to assess your skill level.Job descriptionWe are seeking a product designer to join our rapidly expanding team,...

  • Product Designer

    2 weeks ago

    Bengaluru, Karnataka, India I BUILT IT Full time

    Requirement: The opportunity is open solely for applicants with prior experience as a 3D Modeler, Product Designer, architect, or 3D artist. Note: To get shortlisted, please share your portfolio at Three evaluation rounds will be conducted to assess your skill level. Job description We are seeking a product designer to join our rapidly expanding team,...

  • Product Designer

    2 weeks ago

    Bengaluru, Karnataka, India I BUILT IT Full time

    Requirement: The opportunity is open solely for applicants with prior experience as a 3D Modeler, Product Designer,architect, or 3D artistNote:To get shortlisted, please share your portfolio at evaluation rounds will be conducted to assess your skill level.Job descriptionWe are seeking a product designer to join our rapidly expanding team, specializing in...

  • Product Designer

    2 weeks ago

    Bengaluru, Karnataka, India I BUILT IT Full time

    Requirement: The opportunity is open solely for applicants with prior experience as a 3 D Modeler, Product Designer, architect, or 3D artist.Note: To get shortlisted, please share your portfolio at Three evaluation rounds will be conducted to assess your skill level.Job descriptionWe are seeking a product designer to join our rapidly expanding team,...

  • product dvl cad engineer i

    2 months ago

    Bengaluru, Karnataka, India TE Connectivity Ltd Full time

    Apply for PRODUCT DVL CAD ENGINEER I, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 5 Year of Experience on

  • product dvl cad engineer i

    4 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Ltd Full time

    Apply for PRODUCT DVL CAD ENGINEER I, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 5 Year of Experience on

  • Technical Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Applied Materials Full time

    Key Responsibilities Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians...

  • Product Support Analyst I

    2 weeks ago

    Bengaluru, Karnataka, India Sabre Full time

    Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a...

  • Production Support Technician I

    2 weeks ago

    Bengaluru, Karnataka, India FIS Global Full time

    Position Type:Full timeType Of Hire:Experienced (relevant combo of work and education)Education Desired:General Equivalency DiplomaTravel Percentage:0%GENERAL DUTIES & RESPONSIBILITIES Maintains scheduling system and new/improved work procedures for processing environment. Researches and resolves user problems as well as issues and problems with software...

  • product engineer i

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewProduct Engineer is part of sustaining engineering & product development team to support individual products or specific technical elements for small-sized projects and sustaining engineering...

  • product engineer i

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview The Product Engineer will be responsible to provide sustaining activities on our existing product ranges of EN connectors, MIL Aero Connectors manufactured in India as well as...

  • product engineer i

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewThe Product Engineer will be responsible to provide sustaining activities on our existing product ranges of EN connectors, MIL Aero Connectors manufactured in India as well as globally. The...

  • Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Acqueon Full time

    Job Title: Product Support Engineer at AcqueonAbout the Company:Acqueon is a customer-centric company that utilizes conversational engagement software to enable brands to interact with consumers through various channels such as voice, messaging, and email. With a focus on maximizing every customer conversation, Acqueon is trusted by 200 clients across...

  • Sre - Product Support

    2 weeks ago

    Bengaluru, Karnataka, India Xpheno Full time

    - 8 Year:Bangalore:***Job Title:Site Reliability EngineerLocation: BangaloreExperience level: 3+yearsNotice period - Immediate Joiners/15 daysJob Description: MPS - Site Reliability EngineerEducation & TrainingBachelor's degree in Computer Science/Electronics & Communication/Electrical Engineering or in a relevant stream.Role SummarySkills Experience...

  • mgr i r d/product dvl engineering

    2 months ago

    Bengaluru, Karnataka, India TE Connectivity Ltd Full time

    Apply for MGR I R&D/PRODUCT DVL ENGINEERING, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 5 Year of Experience on

  • mgr i r d/product dvl engineering

    4 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Ltd Full time

    Apply for MGR I R&D/PRODUCT DVL ENGINEERING, Career Progress Consultants in Bengaluru/ Bangalore for 1 - 5 Year of Experience on

  • Product Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Azentio Software Pvt Ltd. Full time

    Job Description :Azentio Software incorporated in 2020 at Singapore, has been carved out of 3i Infotech, Candela Labs, Beyontec Technologies and Path Solutions. Azentio Software provides mission critical, vertical-specific software products for customers in banking, financial services and insurance verticals and includes key products such as KASTLE-...

  • Support Specialist I, Customer Support

    2 weeks ago

    Bengaluru, Karnataka, India Livestream Full time

    At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What you'll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7...

  • Quality Engineer I

    2 weeks ago

    Bengaluru, Karnataka, India Hirewand Full time

    Job title: Quality Engineer ILocation: Columbus, IN 47201Duration: 10+ months (Possibility of extension)100% Onsite role3rd shift (11PM-7AM) roleDescription:Job Summary:Applies the principles of product quality planning, evaluation, and control in support of the manufacturing and installation operations of the organization.Key Responsibilities:Responsible...