Quotation Specialist

1 week ago

Bengaluru, Karnataka, India Alvaria Full time

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you'll work with smart and motivated people to make a difference for the companies we serve.

Quotation Specialist

The Quotation Specialist will be part of the Revenue Operations team and will support the sales organization. The Quotation Specialists' primary responsibilities will be to prepare accurate quotes for pricing and will assist in managing those quotes through closure. Support activities will include creating quotes, maintaining end dates, start dates, and expiration dates, reviewing of opportunities for missing closure documentation, and working with Sales for opportunity completion. The role will assist as liaison with sales, legal, revenue, product management, and of cross-functional teams on deal structuring.

Responsibilities:

1. You will be part of the team that is responsible for maintaining the CPQ function on the Salesforce platform supporting Sales, CRM's, Deal Desk, Product & Pricing, Channel Operations, Renewals and overall Rev Ops business functions

2. Ensure your client accounts allocated accurately in SFDC with accurate client details

3. Develop trusted relationships with AE's ,CRM's & Alvaria functional leaders to ensure ability to define and craft solution packages/quotes for client needs (i.e. SC, ACC, Product, Data quality, Finance)

4. Prepare quotes to meet the DIA targets for renewals quotes

5. Work with AE's and deal desk to prepare quotes for add on/migration/etc quotes . Collect and collate all technical and cost estimates needed to prepare quotes & be prepared to present to deal desk for approval process

6. Identify risk in client opportunities and any related contract agreements, participating in Risk Reviews as needed.

7. Consistently demonstrates superior customer service by combining system knowledge, sales, product, and problem-solving skills to exceed sales expectations.

8. SGDC hygiene for all opportunities and stages

9. Review incoming sales bookings for completeness and accuracy prior to moving to OM

10. Support the processing of orders and provide acknowledgments to clients.

11. Review contract expiry, prepare contract profitability reports vs ARR / ATR quarterly

12. Maintain customer information, product records, and other areas of SFDC

13. Provide product knowledge assistance to AE's / ACC as needed

14. Assist Rev Ops Manager with preparation of sales activity reporting through the weeks and Quarter

Qualifications:

 Bachelor's degree in business, related field, or professional experience equivalent

 1+ years relevant work experience in sales, quoting, and Q2O processes

 SFDC skills, preferable is experience with CPQ price quoting tool

 1 year of Software/SaaS industry experience preferred

Skills and Abilities:

 Proficient in the use of MS Office applications, such as Outlook, Word, PowerPoint, and Excel

 Very process oriented, organized, and able to balance deadlines and priorities

 Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility

 Ability to handle multiple projects and tasks simultaneously

 Excellent verbal and written communication skills

 Ability to support allocated client account time zones

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