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Customer Support Associate
1 week ago
We need candidate with good communication skills in English and Hindi both
Basic knowledge of computer
Minimum Qualification:- HSC (12th)
- Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
- Maintain updated knowledge of the organization's products, services, and customer service policies
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have
- Participate in training opportunities provided by the organization or by outside entities
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
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