Customer Support Officer

1 week ago


Chandigarh, Chandigarh, India Re'equil India Private Limited Full time

1.

RESPONSIBILITIES:


  • Enhance sustainable relationships with customer through interactive communication
  • Provide accurate, and complete information by using the right methods
  • Meet personal/customer service team sales targets
  • Manage complaints by providing an appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Streamline records of customer interactions, process customer accounts.
  • Follow communication procedures, guidelines and policies

2.

QUALIFICATIONS & EXPERIENCE:


  • Graduation in any field.
  • 12 year experience (Freshers can also apply)

3.

SKILLS & KNOWLEDGE:


a

Functional Skills:


  • Strong calls handling skills and active listening abilities
  • Customer orientation and ability to adapt
  • Excellent verbal and written communication skills
  • Ability to multitask, and manage time effectively

b

Computer Skills:


  • Familiarity with CRM systems and practices
  • Basic excel knowledge.

c

Behavioural Skills:


  • Empathy
  • Adaptability
  • Ability to Use Positive Language
  • Clear Communication Skills
  • Self-Control
  • Patience

Salary:
₹20,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Chandigarh , Chandigarh: Reliably commute or planning to relocate before starting work (required)

Salary:
From ₹20,000.00 per month

Schedule:

  • Morning shift
Expected Start Date: 28/02/2023

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