Customer Support Officer
1 week ago
1.
RESPONSIBILITIES:
- Enhance sustainable relationships with customer through interactive communication
- Provide accurate, and complete information by using the right methods
- Meet personal/customer service team sales targets
- Manage complaints by providing an appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Streamline records of customer interactions, process customer accounts.
- Follow communication procedures, guidelines and policies
2.
QUALIFICATIONS & EXPERIENCE:
- Graduation in any field.
- 12 year experience (Freshers can also apply)
3.
SKILLS & KNOWLEDGE:
a
Functional Skills:
- Strong calls handling skills and active listening abilities
- Customer orientation and ability to adapt
- Excellent verbal and written communication skills
- Ability to multitask, and manage time effectively
b
Computer Skills:
- Familiarity with CRM systems and practices
- Basic excel knowledge.
c
Behavioural Skills:
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Patience
Salary:
₹20,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Chandigarh , Chandigarh: Reliably commute or planning to relocate before starting work (required)
Salary:
From ₹20,000.00 per month
Schedule:
- Morning shift
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