ServiceNow Business Analyst

1 week ago

Anywhere in IndiaMultiple Locations Jenesis Technologies and Consulting Private Full time

Experience - 4 to 8 yrs

Skill - ServiceNow BA(Business Analyst)

Location - Pan India

Job Description :



The IT Business Analyst monitors and measures relevant performance metrics to assess the performance of IT resources and optimizes performance through process improvement activities.

The IT Business Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The IT Business Analyst devises measures and targets to assess and optimize the performance of IT functions, services, projects and any related improvement initiative.

Identifies and analyzes performance measures and metrics, develops and maintains balanced scorecards and dashboards, and evaluates and monitors performance in IT-related areas.

May include network performance management, application performance management (APM), (operating) system performance management (physical and virtual/cloud) and business transactions performance.

Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established >

Required Qualifications :


Bachelor's degree

3-5 years of technical experience

Experience in problem analysis and process documentation

Experience with Microsoft office suite

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications :

Knowledge of SQL

Experience analyzing and presenting complex data

Strong analytical skills and creative problem-solving ability

Six Sigma Certified

Key requirement : ServiceNow business analyst or implementation experience required

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