ServiceNow Business Analyst

3 weeks ago

Anywhere in IndiaMultiple Locations, IN Carnation Infotech Private Limited Full time

Skill : Business Development, Business Analysis, Business Development Management, ServiceNow

Skill Examples :

1. Analytical organizational and problem-solving skills :


- Exhibit good experience in using Analytical thinking and problem-solving skills to analyze problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes.


- Apply the right competencies like Creative Thinking, Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking, and Visual Thinking

2. Behavioural Characteristics :


- Use of right behavioral characteristics like Ethics Personal Accountability Organization Time Management and adapt to gain the trust and respect of stakeholders.


- Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization Time Management and Adaptability.

3. Business Knowledge :


- Perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in.


- Demonstrate a good ability to recognize potential limitations and opportunities.


- Understand the risks involved in the area of work and make suitable decisions to manage risks.


- Demonstrate very good understanding of Current trends market forces market drivers


- Key processes Services product definitions customer segments supplier's practices and regulations

4. Communication Skills :


- Adaption of communication styles and techniques to the knowledge level and communication styles of recipients.


- Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods - verbal non-verbal physical and written along with exceptional listening skills.


- Assist conversations to reach productive conclusions

5. Interaction skills :


- Ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs).


- Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes.


- Exceptional negotiation and conflict resolution

6. Tools and Technology :


- Good working knowledge of various software applications and tools to support communication and collaboration.


- Create and maintain requirements artifacts model concepts track issues and increase overall productivity.


- Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming.


- Requirements management technologies required to support requirements workflow approval baselining traceability change control and management.


- Well-versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders.

7. Business Analysis Techniques :


- Good knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work.


- Listing down all the techniques commonly used by Business Analysts to execute their tasks.

(ref:hirist.tech)

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