International Customer Service Advisor

1 week ago


Mumbai, Maharashtra, India Gratitude India Manpower Consultants Pvt. Ltd. Full time

URGENT HIRING
International Voice Customer Service Representative in Mumbai

Location:
Mumbai

Salary: 25k - 40k

Experience

  • International Voice Experience
We are seeking a skilled and dynamic Customer Service Representative with international voice experience to join our team in Mumbai

Key Responsibilities:

  • Handle inbound and outbound calls from customers across various countries and time zones, addressing their queries, concerns, and requests with professionalism and empathy.
  • Actively listen and understand customers' needs, providing accurate information, troubleshooting technical issues, and resolving problems to ensure customer satisfaction.

Qualifications:

  • Prior experience in an international voicebased customer service role is essential.
  • Excellent verbal and written communication skills in English, with a neutral accent and the ability to effectively communicate with customers from diverse cultural backgrounds.
  • Strong customer orientation and a genuine desire to help and assist customers.

Job Types:
Full-time, Regular / Permanent, Fresher

Schedule:

  • Flexible shift
  • Night shift
  • UK shift
  • US shift

Supplemental pay types:

  • Commission pay
  • Joining bonus
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (required)

  • Customer service: 1 year (required)

Language:

  • English (required)

Work Location:
One location

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