Noc- Network

1 week ago


Mumbai, Maharashtra, India Nityo Infotech Full time

  • Providing advanced support to Network and assist Level 3 engineers in managing and implementing the processes.
  • Configure and install various network devices and services (, routers, switches, firewalls, load balancers, VPN, QoS)
  • Solid understanding of the OSI or TCP/IP model
  • Perform network maintenance and device upgrades.
  • Monitor performance and ensure network availability and reliability
  • Provide Level-2/3 support and troubleshooting to resolve issues
  • Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
  • Select and implement security tools, policies, and procedures in conjunction with the company's security team
  • Coordinate with vendors and other IT personnel for problem resolution
  • Acknowledge the ticket in your queue
  • Perform the RCA and work towards resolution.
  • Escalate to next level for complaints if not solved at his or her Level within 1 hr.
  • Update case notes with your findings and close the ticket.
  • Abide by all terms of Letter of Undertaking and follow the same.
  • Follow all admin as well as security rules and regulations of the Organization.
  • Report Information security incidents and weaknesses to Operations manager and CISOExperience Required
  • 9 Years
Industry Type

IT

Employment Type

Permanent

Location

India

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