![ADCI HYD 20 SEZ - H94](https://media.trabajo.org/img/noimg.jpg)
Headcount Planner,, Worldwide Capacity Planning
1 week ago
At Amazon, we are working to be the earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people.
If you want to help us build the place to find and buy anything online, this is your chance to make history.
Key job responsibilities- Working on a diverse project portfolio supporting CS Capacity Planning initiatives and strategy.
- Create optimized headcount and hiring plans for Amazon's Customer Service business by managing tradeoffs between Customer Experience/Service Levels, Employee Experience, and Cost Effectivenes
- Partner with customer service technology teams on new initiatives, including launch of industryleading decision support tools
- Create new reporting & analytic opportunities by analyzing and understanding key planning processes
- Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand
- Support local site management teams to optimize staffing requirements
- Thought leadership on integration of new products/services supported by CS.
"If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, Please Apply"
Hyderabad, TS, IND
- Master's degree in supply chain management, operations, engineering, analytics or related field
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