Software Development Engineer, World Wide Capacity Planning
1 week ago
Worldwide Capacity Planning (WWCP), part of Amazon Customer Service Org, is responsible for providing world class human support to Amazon customers.
We are building industry leading workforce management product (Vibe) to cater to Amazon's global scale and complex capacity planning needs.
We build systems that adapt to demand and supply volatility and optimize the CS workforce for customer experience, associate experience, and cost.
Our systems generate millions of weekly forecasts, generate work schedules for thousands of associates across hundreds of sites, and monitor/mitigate Service Level (SL) risks in real-time.
We leverage latest scientific methodologies and optimization techniques to generate these optimal labor plans at a massive scale.Why would you want to join our team?
If you are passionate about solving hard technical problems in the Optimization of Capacity Planning via Machine Learning and want your work to make an immediate impact in the real world, this is the place for you.
We solve problems on par with leading academic research for the benefit of customers who celebrate our feature launches on social media, constantly demand new features, and through adoption force us to invent new ways to scale our systems.
If going deep to optimize for scale, latency, and resource usage excites you as much as working backwards from the customer to develop features that not only work, but delight, then join us in making our product the most successful Worldwide capacity planning platform on the planetWhat does it take to succeed in this role?
In addition to meeting the technical qualifications, you need to be creative, responsible, and able to dig deep into emerging technologies.
Willing to read research papers, but also move quickly to turn ideas into code that solves customer problems.A natural-problem solver, who is able to think about business problems, operational issues, and software architecture in the course of a single conversation.
Curious about our customers' needs and dedicated to turning developers into raving fans. Excited to learn from others while bringing your own novel capabilities and perspectives. Someone who makes the team both productive and fun to work in.Key job responsibilities
- Design, implement, and maintain scalable, high-performance software solutions for workforce management automation.
- Collaborate with product managers to understand business requirements and translate them into technical designs.
- Lead architectural discussions, evaluate system designs, and ensure the delivery of high-quality software.
- Mentor junior engineers, fostering a culture of continuous learning and growth within the team.
- Identify areas for process improvement and propose innovative solutions that enhance the development cycle.
WWCP is the world leader in providing cost-optimal solutions that enable customers to get outstanding human support, while raising the bar on associate experience
WWCP is responsible for:
1) Planning customer support staffing. 2) Preserving customer experience when they contact customer service. 3) Ensuring optimal costs for providing customer support.
WWCP crafts a comprehensive workforce management plan by strategically analyzing historical data and anticipating potential business events to accurately predicts the number of required associates for the specified period.
We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, IND
BASIC QUALIFICATIONS
- 3+ years of noninternship professional software development experience
- 2+ years of noninternship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
PREFERRED QUALIFICATIONS
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
-
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon's award-winning Customer Service? If so, come join usWorldwide Capacity Planning (WWCP), part of Amazon Customer Service Org, is responsible for providing world class human support to Amazon customers. We are building industry leading workforce management product (Vibe)...
-
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon's award-winning Customer Service? If so, come join usWorldwide Capacity Planning (WWCP), part of Amazon Customer Service Org, is responsible for providing world class human support to Amazon customers. We are building industry leading workforce management product (Vibe)...
-
Hyderabad, Telangana, India ADCI - Andra Pradesh Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon's award-winning Customer Service? If so, come join usWe are part of the Worldwide Capacity Planning(WWCP) organization that enables end-to-end customer service workforce planning. WWCP's North Star vision is to define and deliver timely human-assisted support to Amazon...
-
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full time5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience 3+ years of business or financial analysis experience Bachelor's degree or equivalent Experience defining requirements and using data and metrics to draw business insights Experience with Excel Experience making...
-
Capacity Planning Analyst
1 week ago
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full timeLove data as much as we do? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate and simplify? Want to influence at Amazon? We have the career for you.The WFS CS Planning organization owns the end-to-end workforce planning and execution of Amazon's candidate...
-
Capacity Planning PM, WFM
1 week ago
Hyderabad, Telangana, India Amazon Development Centre (India) Private Limited Full timestrives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Support (AHS) Specialist within the AHS team acts...
-
Capacity Planning Manager Full-Time
1 week ago
Hyderabad, Telangana, India HyreFox Consultants Full timeCapacity Planning Manager – IN/JP Summary of Responsibilities The ideal candidate will possess both anoptimization background that enables them to manage quantitative planning, anda demonstrated ability to think broadly and strategically about customerservice initiatives such as new product and project roll-outs on a globalbasis. The successful...
-
Data Center Capacity Specialist
1 week ago
Hyderabad, Telangana, India NTT Full timeJOB DESCRIPTIONNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
Data Center Capacity Specialist
1 month ago
Hyderabad, Telangana, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Data Center Capacity Specialist
4 weeks ago
Hyderabad, Telangana, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Data Center Capacity Specialist
1 week ago
Hyderabad, Telangana, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Data Center Capacity Specialist
1 week ago
Hyderabad, Telangana, India NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
Hyderabad, Telangana, India ADCI HYD 20 SEZ - H94 Full timeHave you ever thought about what it takes to deliver high quality customer service at optimal cost? What would you do to take one of the best customer service organizations in the world to the next level? Do you enjoy working in an entrepreneurial, fast paced environment, solving complex problems and delivering innovative solutions? Do you like to innovate...
-
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full timeAmazon is seeking an outstanding Business Intelligence Engineer(BIE) to join Worldwide Capacity Planning Analytics Insights & Strategy team (WWCP AIS) . This rapidly-growing business within Amazon offers a creative, fast-paced, entrepreneurial work environmentAs a BIE, you will be play a key role in WWCP AIS by partnering with forecasters, supply planners,...
-
Hyderabad, Telangana, India ADCI HYD 20 SEZ - H94 Full timeAt Amazon, we are working to be the earth's most customer-centric company. To get there, we need exceptionally talented, bright, and driven people. If you want to help us build the place to find and buy anything online, this is your chance to make history.The Worldwide Capacity Planning (WWCP) team is looking for a talented senior analyst to join the...
-
Software Development Engineer
1 week ago
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full timeAre you interested in taking a front-seat in the innovative technology that powers Amazon's award-winning Customer Service? If so, come join usWe are part of the Worldwide Customer Service Capacity Planning (WWCP) organization that enables end-to-end customer service workforce planning across Amazon. WWCP's North Star vision is to define and deliver timely...
-
Data Center Capacity Specialist
1 week ago
Hyderabad, Telangana, India NTT Full timeContinue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...
-
Hyderabad, Telangana, India ADCI HYD 20 SEZ Full timeCan you predict the future (through forecasting models)? Do you want to be a part of a customer obsessed team? Can you take complex statistical models and explain them simply to our operations leadership? If you answered "yes" to these questions, please read on.We are looking for a Capacity Planning Forecasting Analyst to join our Worldwide Capacity Planning...
-
Software Engineering IC3
1 week ago
Hyderabad, Telangana, India Microsoft Full timeOverview Microsoft's Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity...
-
Software Engineering IC3
1 week ago
Hyderabad, Telangana, India Microsoft Full timeOverviewMicrosoft's Cloud business is experiencing explosive growth, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the infrastructure underlying this growth. Our mission is to deliver the world's computer with an industry-leading supply chain. CSCP is responsible for strategic sourcing, customer demand forecasting, capacity...