Customer Relationship Officer

2 weeks ago


Andheri, Maharashtra, India Hike Education Full time
Roles & Responsibilities
Outbound call process (min calls in a day).
Completing 3 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.

Eligibility & Offerings
Graduate/Post Graduate in any discipline.
Freshers & Experienced (1-3 years) both can apply.
Remuneration range (Fixed LPA.
Attractive Incentive Structure.

Salary:
₹250,000.00

  • 350,000.00 per year

Schedule:

  • Day shift

Ability to commute/relocate:

  • Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Customer relationship management: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Customer support: 1 year (preferred)

Language:

  • English (preferred)
  • Marathi (preferred)

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