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IT Support Manager

3 months ago

Gurgaon, Haryana, India Gigmo Solutions Full time

About us:
Gigmo Solutions Pvt.

Ltd is a fast-growing organization with global experience, having presence in several countries in the Americas, Europe, Africa, and Asia.

Expertise in Spanish, Portuguese, French, Italian, German, and global English.

Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility.

We are Microsoft Partner in providing technical support.

Website:
Location/Shift Timings- Gurgaon Sec-54 (Work from office) Mon to Fri, 9.30 AM to 6.30 PM
Install and configure software and computer systems - Windows desktops
Excellent written and verbal communication skills
Ability to manage multiple tasks including communication with client on the matter of IT support
Ability to diagnose and troubleshoot issues with software or hardware
Familiarity with Remote desktop Applications
Walk colleagues or clients through steps to help them resolve their technical problems
Maintain procedures and reports that provide technical support to the entire organization
Analyze records and logs to spot underlying trends and potential issues
Support the implementation of new solutions or applications
Establish accounts for new users and assist with password or login problems
Participate in business-wide meetings to provide insight into technical requirements
Should have minimum experience of 7+ years in similar role
Requirements

Must have your own laptop for this role (Hardware Pre-requisites: - Laptop (min 8GB RAM), windows 10/11, internet speed- 30 MBPS / MAC is also fine.)