IT Support Analyst

1 week ago


gurgaon, India Genpact Full time
Consultant- IT Support
Location: Noida
Experience: 3-5 years
Immediate joiners preferred.
Please do apply here or share resume to with Sub of "IT Support" along with Notice Period
Responsibilities
Providing Level 2 support to IT Service for Windows Client (Win 7 & 10) / Mac OS (JMF Enrolment) and SCCM
All administrative activities associated with Windows Client
Recommended to have knowledge with Cisco and Polycom Technologies like Polycom HDX 7000 and HDX 8000. Cisco Sx10, Sx20, Sx80’s and Cisco Starter Kit’s.
Logging and processing support calls
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Planning and undertaking scheduled maintenance upgrades
Setting up accounts for staff, ensuring that they know how to log in
Solving password problems
Talking to clients and computer users to determine the nature of any problems they encounter
Responding to breakdowns
Investigating, diagnosing, and solving computer software and hardware faults repairing equipment and replacing parts
Provides status updates and communicates frequently with/to end-users as well as with local, regional and global support and management teams
Maintain configurations of all notebook computer systems according to established standards (Follow defined Laptop KPI's)
Qualifications we seek in you
Bachelor’s degree in computer science, Engineering, or a related field.
Relevant professional experience in a similar role or with related technologies.
Strong problem-solving skills and ability to work collaboratively within a team environment
Preferred Qualifications/ Skills
A+ Certification or equivalent work experience.
MCDST (Microsoft Certified Desktop Support Technician) or equivalent work experience.
Post-secondary education in Technology or equivalent experience
ITIL Certification is Mandatory
Experience in effectively communicating and presenting technical concepts to management, peer group and staff
Experience troubleshooting Windows 10/ Mac OS, Office Suite, Internet Explorer, VPN/network connectivity
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal resources
Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Lifting/moving equipment is required
Focuses on excellent customer service and needs of the entire user community
Strong communication skills
Displays self-starting attitude, resourcefulness and professionalism
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience and the ability to handle stressful situations
Demonstrates competence and character that inspires trust
Communicates effectively with the management groups and technical staff
Able to work independently, exercising sound judgment and initiative
Demonstrates strong ability to identify, analyze and solve problems
Able to respect all information as personal and confidential
Focuses on continuous learning to further IT knowledge and career development
Ability to work independently as well as in a team environment
Meticulous attention to detail
Ability to meet deadlines
Ability to follow established procedures/standards
Excellent oral and written English, clear communication
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