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IT Support Executive

2 months ago

gurgaon, India Galytix Full time
Business Overview:
Galytix “GX” is a banking and insurance industry- specialized generative AI language model. GX empowers credit analysts and claims managers with a Personalized AI Assistant delivering a step-change in their productivity and decision making. GX is fed by sector-specific data and knowledge and easily adaptable through ontology layer to reflect institution-specific rules and governance.
Experience: 1-2 Years
Job Description:
User Support: Provide technical support to end users, including troubleshooting and resolving issues related to Azure AD, O365, device management, and general software/hardware issues.
System Monitoring: Monitor the health and performance of IT systems, ensuring the availability and security of cloud services (Azure, AWS) and on-premises infrastructure.
Script Automation: Create and maintain scripts in PowerShell and Bash to automate routine tasks such as user provisioning, system updates, and backups.
Cloud Resource Management: Use Terraform and other IaC tools to deploy, manage, and scale cloud infrastructure resources across AWS and Azure environments.
Device Management: Assist with device enrollment in MDM solutions, ensuring devices are secure and compliant with company policies.
Network Support: Troubleshoot basic networking issues, including connectivity problems and configuration of firewalls, switches, and routers.
System Maintenance: Perform regular updates and maintenance on Linux and Windows systems to ensure they are secure and running efficiently.
Documentation: Maintain accurate documentation of IT processes, troubleshooting guides, and cloud infrastructure configurations.
Key Skills:
Azure Active Directory: User management, security settings, software installation, end-user troubleshooting.
Microsoft O365: Admin support for Exchange, Teams, SharePoint.
Device Enrollment: MDM solutions, device security.
Scripting: PowerShell, Bash, and Linux shell scripting.
Basic Networking: Connectivity troubleshooting, basic configurations.
Operating Systems: Support for Linux and Windows.
Cloud Services: Familiarity with AWS, Azure.
Infrastructure as Code (IaC): Experience with Terraform for provisioning and managing cloud resources.
Automation: Ability to automate tasks using scripting and IaC tools.