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Customer Service Executive
3 months ago
Career level:
Freshers / Experience (6 months to 1 year)
Location:
Bangalore, Chennai
Responsibilities:
- Analyze data and generate presentation materials to support the growth of all Capital EMEA businesses (sales metrics such as conversion ratios, approval rates, reasons for winning/losing deals, etc.)
- Support EMEA Commercial Excellence team on data analytics around Siebel, Business Object, Qlikview, Sales Pipeline and booked/funded volume metrics
- Make recommendations regarding marketing strategies, valueproposition development, how we win, and where to play
- Liaise with finance teams to obtain and confirm data to include volume, OP, ROI, monthly and quarterly volume estimates, etc.
- Help the team to define the commercial excellence priorities
Skills:
- Track record of achieving goals and objectives
- 2/3 years experience in Commercial Support and/or data analytics
- Evidence of achieving goals through strong internal customer relationships
- Knowledge of financial services
- Ability to work in a fast changing and evolving environment
- Excellent analytical and presentation skills
- Proficient in Excel, Access and PowerPoint. Knowledge of Business Object and/or Qlikview very much appreciated
- Experience with Siebel, a plus
- Service minded with excellent organizational and time management skills
Language Skills
- Fluent in English, other languages very useful
- Ability to understand Equipment Leasing, Fleet, and Factoring businesses