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Customer Support Executive
1 week ago
Key Responsibilities:
- Act as the primary point of contact for clients, addressing their inquiries and providing timely resolutions.
- Collaborate with the technical support team to troubleshoot and resolve softwarerelated issues.
- Provide product demonstrations and training sessions to clients to enhance their understanding and usage of our software solutions.
- Gather feedback from clients to relay to the associated departments
- Stay updated on industry trends and best practices to better serve our clients and maintain a competitive edge.
Requirements:
- Willingness to work in a night shift
- Minimum of two years of experience in a clientfacing role, preferably in a software or technologyrelated field.
- Excellent communication skills, both verbal and written, with the ability to articulate complex ideas in a clear and concise manner.
- Energetic and proactive approach to problemsolving, with the ability to think on your feet and adapt to changing situations.
- Strong interpersonal skills, with the ability to build rapport and establish positive relationships with clients.
- Demonstrated ability to work independently as well as part of a collaborative team environment.
- Bachelor's degree in Business Administration, Computer Science, or a related field is preferred
Job Types:
Full-time, Permanent
Pay:
₹9, ₹15,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Experience:
Microsoft Office: 1 year (preferred)
- total work: 2 years (required)
Shift availability:
- Night Shift (required)
Work Location:
In person
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