Consultant Care Specialist

1 week ago

Hubli, Karnataka, India DivIHN Integration Full time

Title: Specialist - Consultant Care

Location: Hubli or Trichy, India

Welcome to DivIHN We are seeking an exceptional Consultant Care Specialist to join our team and play a vital role in fostering a supportive and engaging environment for our valued consultants. This full-time position reports directly to the President of Workforce Solutions and is responsible for overseeing and executing the Consultant Care Program initiatives.

Here is a quick introduction to DivIHN, before we talk further about the job and the person. DivIHN ('Divine') is a Chicago-based technology consulting firm founded in 2002. We present ourselves and deliver as the Expert Advisor, Solution Provider, and True Partner of our Clients. Our Clients know that we are committed to their holistic success; that we can be counted upon to deliver, always; they have enabled us to be true to our core purpose: Positively Impacting Lives, one interaction at a time. Our business focus is 'Success and Transformation of our Clients'. Our culture is 'Seeking Excellence, with Grace'. The value system espoused by DivIHN is Honesty, Commitment, Excellence, and Grace. Our services include Our Specializations include Digitalization Business Technology Transformation Cybersecurity Consulting Operations and Management Talent Mobilization Enterprise Architecture Salesforce Microsoft Cybersecurity Analytics with AI/ML We differentiate ourselves by our holistic approach to solutions, our Value Delivery Model founded on 4 levels of Leadership, our Culture of seeking Excellence with Grace, and our pioneering effort in developing specialist communities. About DivIHN's Consultant Care Program: DivIHN is committed to fostering a supportive and enriching environment for its consulting professionals. The Consultant Care Program is designed to demonstrate our care and appreciation for our consultants through meaningful actions and communications. This program aims to contribute to their professional growth by providing access to educational events, networking opportunities, and platforms for content development. Additionally, it focuses on their personal growth through voluntary participation in the company's Culture Program. About the Role We are seeking an exceptional Consultant Care Specialist to join our team and play a vital role in overseeing and executing the initiatives of this program. This full-time position reports directly to the President of Workforce Solutions. The primary accountabilities and responsibilities will include: Establish and maintain regular communication with consultants through bi-monthly scheduled meetings, ensuring their concerns and needs are addressed promptly. Act as a single point of contact for consultants, providing support and guidance when needed, and addressing any issues or doubts they may have. Collaborate with the US-based admin team to ensure timely dispatch of birthday greetings and gifts for consultants. Plan and coordinate annual appreciation events in cooperation with the US-based admin and the President of Workforce Solutions. Organize online events with the assistance of Solution Group Heads, the President of Workforce Solutions, and the CEO. Liaise with Solution Group Heads to facilitate connections between consultants seeking networking opportunities. Oversee the distribution of anniversary gifts from the second work anniversary, in coordination with the US-based admin. Arrange for the delivery of "recognition gifts" to consultants upon receiving client accolades, as shared by account / delivery managers. Create and publish "consultant spotlight" posts on LinkedIn to highlight client accolades and recognize consultant achievements. Conduct annual consultant surveys to gather feedback, understand their interests, and assess the success of the Consultant Care Program. Required Experience/Qualifications: Bachelor's degree in a relevant field (., Human Resources, Business Administration, or Communications) Minimum of 3 years of experience in a customer service or client relations or consultant care role Excellent communication and interpersonal skills, with the ability to build strong relationships. Outstanding organizational and time management abilities Proficiency in Microsoft Office Suite Strong problem-solving and decision-making skills Desired Experience/Qualifications: Experience in the consulting or professional services industry. Knowledge of employee engagement and retention strategies Familiarity with social media platforms (., LinkedIn) for professional networking and content creation Ability to multitask and manage multiple projects simultaneously. Creativity and innovation in developing engaging initiatives and events. Culture Fit DivIHN promotes a culture of 'seeking Excellence, with Grace'. The value system in DivIHN is 'Honesty, Commitment, and Relationships'. The Consultant Care Specialist will be required to be a good fit to our desired culture and possess a value system consistent with DivIHN's value system.

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