Specialist - Consultant Care

1 week ago

Hubli, Karnataka, India DivIHN Integration Inc Full time

Title: SpecialistConsultant Care

Location: Hubli or TrichyIndia

Welcome to DivIHN We are seeking an exceptional Consultant Care Specialistto join our team and play a vital role in fostering a supportiveand engaging environment for our valued consultants. This fulltimeposition reports directly to the President of Workforce Solutionsand is responsible for overseeing and executing the Consultant CareProgram initiatives.

Here is a quickintroduction to DivIHN before we talk further about the job and theperson. DivIHN (Divine) is a Chicagobased technology consulting firmfounded in 2002. We present ourselves and deliver as the ExpertAdvisor Solution Provider and True Partner of our Clients. OurClients know that we are committed to their holistic success; thatwe can be counted upon to deliver always; they have enabled us tobe true to our core purpose: Positively Impacting Lives oneinteraction at a time. Our business focus is Success andTransformation of our Clients. Our culture is SeekingExcellence with Grace. The value system espoused byDivIHN is Honesty Commitment Excellence and Grace. Our services include Our Specializationsinclude
  • Digitalization
  • Business TechnologyTransformation
  • Cybersecurity Consulting
  • Operations and Management
  • Talent Mobilization
  • Enterprise Architecture
  • Salesforce
  • Microsoft
  • Cybersecurity
  • Analytics with AI/ML
We differentiate ourselves by ourholistic approach to solutions our Value Delivery Model founded on4 levels of Leadership our Culture of seeking Excellence with Graceand our pioneering effort in developing specialistcommunities. AboutDivIHNs Consultant CareProgram: DivIHN iscommitted to fostering a supportive and enriching environment forits consulting professionals. The Consultant Care Program isdesigned to demonstrate our care and appreciation for ourconsultants through meaningful actions and communications. Thisprogram aims to contribute to their professional growth byproviding access to educational events networking opportunities andplatforms for content development. Additionally it focuses on theirpersonal growth through voluntary participation in the companysCulture Program. About theRole We are seeking an exceptionalConsultant Care Specialist to join our team and play a vital rolein overseeing and executing the initiatives of this program. Thisfulltime position reports directly to the President of WorkforceSolutions. The primary accountabilities and responsibilities willinclude:
  • Establish and maintain regular communication withconsultants through bimonthly scheduled meetings ensuring theirconcerns and needs are addressed promptly.
  • Act as a single point of contact for consultantsproviding support and guidance when needed and addressing anyissues or doubts they may have.
  • Collaboratewith the USbased admin team to ensure timely dispatch of birthdaygreetings and gifts for consultants.
  • Plan andcoordinate annual appreciation events in cooperation with theUSbased admin and the President of Workforce Solutions.
  • Organize online events with the assistance of SolutionGroup Heads the President of Workforce Solutions and the CEO.
  • Liaise with Solution Group Heads tofacilitate connections between consultants seeking networkingopportunities.
  • Oversee the distribution ofanniversary gifts from the second work anniversary in coordinationwith the USbased admin.
  • Arrange for thedelivery of recognition gifts to consultants upon receiving clientaccolades as shared by account / delivery managers.
  • Create and publish consultant spotlight posts on LinkedInto highlight client accolades and recognize consultantachievements.
  • Conduct annual consultantsurveys to gather feedback understand their interests and assessthe success of the Consultant Care Program.
RequiredExperience/Qualifications:
  • Bachelors degree in a relevant field (e.g.Human Resources Business Administration orCommunications)
  • Minimum of 3 years ofexperience in a customer service or client relations or consultantcare role
  • Excellent communication andinterpersonal skills with the ability to build strongrelationships.
  • Outstanding organizational andtime management abilities
  • Proficiency inMicrosoft Office Suite
  • Strong problemsolvingand decisionmaking skills
DesiredExperience/Qualifications:
  • Experience in the consulting or professionalservices industry.
  • Knowledge of employeeengagement and retention strategies
  • Familiarity with social media platforms (e.g. LinkedIn)for professional networking and content creation
  • Ability to multitask and manage multiple projectssimultaneously.
  • Creativity and innovation indeveloping engaging initiatives and events.
CultureFit DivIHN promotesa culture of seeking Excellence with Grace. The value system inDivIHN is Honesty Commitment and Relationships. The Consultant CareSpecialist will be required to be a good fit to our desired cultureand possess a value system consistent with DivIHNs valuesystem.

About us: DivIHN the ITAsset Performance Services organization provides ProfessionalConsulting Custom Projects and Professional Resource Augmentationservices to clients in the MidWest and beyond. The strategiccharacteristics of the organization are StandardizationSpecialization and Collaboration. DivIHN is an equalopportunity employer. DivIHN does not and shall not discriminateagainst any employee or qualified applicant on the basis of racecolor religion (creed) gender gender expression age national origin(ancestry) disability marital status sexual orientation or militarystatus.

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