Order Fulfilment Executive

1 week ago

India ZwickRoell GmbH & Co. KG Full time
India

ZwickRoell is the world's leading supplier of materials testing machines. Our materials testing machines are used worldwide in R&D and quality assurance in more than 20 industries.

For more than 160 years, ZwickRoell has stood for reliable test results, excellent services, and quality and reliability in materials and components testing in over 56 countries.

The ZwickRoell Group employs over 1,700 employees worldwide - many of them for years or even decades. Their knowledge, ability and commitment characterize the Group. The basis of our success is created through an open cooperation and a passionate commitment to our customers

Job overview:


The Order Fulfilment Executive (OFE) will process the customer orders and meet the service levels to create seemless experience and provide passionate customer orientation.

The OFE will handle sales and service orders, logistics services, imports and custom formalities, perform administrative task of order fulfillment for the assigned geographies in corodination with our international suppliers.

Manage and maintain records & reports required for order fulfillment.

Location:
Chennai

Responsibilities:

Duties for Sales process

  • Process sales orders received from customers.
  • Check the purchase order received from the sales team for the commercial terms
  • Enter the data in Zoho books
  • Examine the master checklist for the new Purchase Order (PO) received from V2 and fill in the commercial details and send it back to V2 for further processing with ZRX
  • Check order confirmation and proforma invoice received from V2, and after checking send it to customer for establishing Letter of Credit (LC)/Remittance advice in case of advance payment.
  • Coordinate with customers for the Draft LC/remittance advice and review the same with ZRX
  • Coordinate with customers for the corrections to be done on the LC
  • Get the original LC/remittance advice from the customer
  • Coordinate with ZRX for the readiness information
  • Prepare the Delivery Order and share it with ZRX
  • Nominate the freight forwarders for the shipment after receipt of packing details from ZRX
  • Follow up with freight forwarder for timely delivery of the machines in coordination with customers
  • Coordinate with ZRX and ZRIN finance dept. for Performance Bank Guarantee and counter guarantees
  • Coordinate with ZRX for AR statements and update the status
  • Coordinate with service department for the Final Acceptance Certificate
  • Coordinate with the customer for the outstanding / balance payments
  • Prepare local purchase orders and coordinate with the supplier for supply in case the order requires a local supply in coordination with the sales engineer

Duties for Service process (Annual Maintenance Contracts (AMC) & One time Job)

  • Check the PO received from service department with the final offer for commercial terms
  • Enter the data in Zoho books
  • Prepare the Order Confirmation and submit to customers
  • Prepare the invoice / proforma invoice as per the payment terms
  • Coordinate with the customer for the advance payment
  • Follow up with the customer for the outstanding payments

Duties for Service process (Spares/Accessories orders)

  • Check the PO received from service department with the final offer for commercial terms
and acknowledge the same

  • Enter the data in Zoho books
  • Check the OC/PI received from ZRX and send it to customer for Direct orders
  • Prepare the OC/PI for the customer in INR and send it to customer for Resale orders
  • Follow up with customer for the payment details for Direct orders/Resale orders
  • Send the remittance advice to ZRX for Direct Orders
  • Coordinate with ZRX for the dispatch details once the payment is received
  • Nominate the freight forwarder as per the latest INCOTERM in the PO
  • Follow up with freight forwarder for timely delivery of the items.
  • Send the final dispatch details to the customer
  • Follow the Resale process including checking the actual items, preparation of invoice, Eway bill in coordination with the transporter, coordinate with customs authorities
  • Inform the shipment status to RSMs as per the INCOTERMS for installation
  • Coordinate with customers for the payment
  • Follow up with customer for outstanding payments based on the list received from the accounts department for outstanding payments.

Follow up of pending EMD/BG from ZRX / ZRIN

  • Updating the status of Bank Guarantee (BG)
  • Follow up with customers for pending PBGs
  • Submission of report to the Order Fulfilment manager as per defined timelines.
  • Any other adhoc duty assigned by Order Fulfillment Manager

Education, Experience & Requirements:

Education

  • Diploma or Bachelor's degree in any discipline

Experience

  • 2 to 3 years of experience in order processing in any engineering and investment goods sector with knowledge in import and customer formalities within an International, preferably European company

Requirements:

  • Experience in

  • Fulfilment Executive

    1 month ago

    india AASR Collaborative Pvt Ltd Full time

    The Warehouse Fulfillment Executive for Renovation Factory is responsible for ensuring efficient and accurate fulfilment of customer orders, maintaining inventory accuracy, and supporting the overall operations of the warehouse. This role requires a keen attention to detail, strong organizational skills, and the ability to work effectively in a fast-paced...

  • Fulfillment Specialist

    1 week ago

    India DSLR Technologies Full time

    About us: DSLR is a house of fashion brands. We empower individuals to express themselves through lifestyle brands. Funding: We have raised $7M from Accel, Matrix and marquee angel investors. Team: First Brand: Powered by our in-house manufacturing capabilities and deep customer insights, our first brand Aramya has grown 10X in the past few months....

  • Assistant Operations Manager

    3 weeks ago

    india EASMED PTE LTD Full time

    Job Description Order Fulfilment Management Oversee end to end order fulfilment activities while observing process adherence and progress reports.Ensure timely order fulfilment to ensure customer's satisfaction and to meet OTIF.Provide excellent customer service experience to internal and external customers. Inventory Management Update and monitor high and...

  • Assistant Operations Manager

    1 month ago

    india EASMED PTE LTD Full time

    Job Description Order Fulfilment Management Oversee end to end order fulfilment activities while observing process adherence and progress reports.Ensure timely order fulfilment to ensure customer's satisfaction and to meet OTIF.Provide excellent customer service experience to internal and external customers. Inventory Management Update and monitor high and...

  • Warehouse and Fulfilment Assistant

    4 weeks ago

    india Flintex Consulting Pte Ltd Full time

    Job Description Responsibilities: • Pack orders as required for customer deliveries• Assist in management of inventory• Ensure that merchandise is safely stored, properly ticketed packaged, logged, and easily located• Help in transporting stocks to and from locations and maintain accurate inventory records• Provide feedback to supervisor regarding...

  • Manager Order Management

    1 week ago

    India TOSHIBA TRANSMISSION & DISTRIBUTION SYSTEMS (INDIA) PRIVATE LIMITED Full time

    Job Description:- Order management for each order received in coordination with Business development team. To understand the specifications of customer order and to lead team of Engineers region wise (i.e., Asia Pacific, Africa, Europe & UK and AMERICAs) To ensure fulfilment of contractual obligations for every order right from the receipt of order and...

  • Customer Fulfilment Executive

    1 week ago

    India NCR Full time

    About NCRNCR Corporation (NYSE:NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.Job Title:Customer Fulfilment Executive.Job...

  • Fulfillment Engineer

    3 weeks ago

    india Wabtec Full time

    Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing...

  • Oracle Order Management Cloud Consultant

    1 week ago

    Anywhere in India/Multiple Locations Cloud Hire Full time

    We are hiring for the below,Experience :5+ yrsLocation; Remote Should have done at least 2~3 Order to Cash implementation in Fusion Should have experience with Order Management & Pricing Modules at least 4+Years Should have excellent communication skill Manage Orders Across Channels Order Management can support your global, ordertocash process that uses more...

  • Executive Consultant

    1 week ago

    India Benchmark Executive Full time

    Job Description This is a remote position. HR consultancy Be- (part of Benchmark Executive), direct search and headhunting company with specialization in C-level and Senior IT roles for technology markets, companies in growth and change, is looking for a strong Executive Search Consultant with specialization in international searches (countries of MENA;...

  • Oracle Order Management Cloud Consultant

    3 weeks ago

    Anywhere in India/Multiple Locations Cloud Hire Full time

    We are hiring for the below,Experience :5+ yrsLocation; Remote- Should have done at least 2~3 Order to Cash implementation in Fusion- Should have experience with Order Management & Pricing Modules at least 4+Years- Should have excellent communication skill- Manage Orders Across Channels- Order Management can support your global, order-to-cash process that...

  • Oracle Order Management Cloud Consultant

    1 month ago

    Anywhere in India/Multiple Locations Cloud Hire Full time

    We are hiring for the below,Experience :5+ yrsLocation; Remote- Should have done at least 2~3 Order to Cash implementation in Fusion- Should have experience with Order Management & Pricing Modules at least 4+Years- Should have excellent communication skill- Manage Orders Across Channels- Order Management can support your global, order-to-cash process that...

  • Order Management Functional Consultant

    2 weeks ago

    india ACZ Global Pvt Ltd Full time

    Job Title : Order Management Functional Consultant - Oracle CloudJob Description :Position Overview :We are seeking a highly skilled and experienced Order Management Functional Consultant with expertise in Oracle Cloud to join our team. As an Order Management Functional Consultant, you will play a crucial role in implementing, configuring, and optimizing...

  • Executive Consultant

    1 week ago

    india Benchmark Executive Full time

    Job Description This is a remote position. HR consultancy Be-exec.tech (part of Benchmark Executive), direct search and headhunting company with specialization in C-level and Senior IT roles for technology markets, companies in growth and change, is looking for a strong Executive Search Consultant with specialization in international searches (countries...

  • Executive Consultant

    2 months ago

    india Benchmark Executive Full time

    Job Description This is a remote position. HR consultancy Be-exec.tech (part of Benchmark Executive), direct search and headhunting company with specialization in C-level and Senior IT roles for technology markets, companies in growth and change, is looking for a strong Executive Search Consultant with specialization in international searches (countries...

  • Executive Order Engineering

    1 week ago

    India Siemens Limited Full time

    We belong to Electrification & Automation business unit at Siemens' Smart Infrastructure division. We have an innovative, intelligent, and environmentally friendly portfolio for reliable power distribution networks with energy automation of the future. Whether energy suppliers, industrial companies, or large energy consumers, as a qualified and reliable...

  • Executive Order Engineering

    3 weeks ago

    india Siemens Limited Full time

    We belong to Electrification & Automation business unit at Siemens’ Smart Infrastructure division. We have an innovative, intelligent, and environmentally friendly portfolio for reliable power distribution networks with energy automation of the future. Whether energy suppliers, industrial companies, or large energy consumers, as a qualified and reliable...

  • Executive Order Engineering

    2 months ago

    india Siemens Limited Full time

    We belong to Electrification & Automation business unit at Siemens’ Smart Infrastructure division. We have an innovative, intelligent, and environmentally friendly portfolio for reliable power distribution networks with energy automation of the future. Whether energy suppliers, industrial companies, or large energy consumers, as a qualified and reliable...

  • Order Management Functional Consultant

    1 week ago

    Anywhere in India/Multiple Locations ACZ Global Pvt Ltd Full time

    Job Title : Order Management Functional Consultant - Oracle CloudJob Description :Position Overview :We are seeking a highly skilled and experienced Order Management Functional Consultant with expertise in Oracle Cloud to join our team. As an Order Management Functional Consultant, you will play a crucial role in implementing, configuring, and optimizing...

  • Executive Order Execution Engineering

    3 weeks ago

    india Siemens Limited Full time

    We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and...