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Fulfillment Specialist
1 week ago
About us: DSLR is a house of fashion brands. We empower individuals to express themselves through lifestyle brands.
Funding: We have raised $7M from Accel, Matrix and marquee angel investors.
Team:
First Brand: Powered by our in-house manufacturing capabilities and deep customer insights, our first brand Aramya has grown 10X in the past few months. Excited to unlock the next phase of 10X growth in the next few months, and launch many more brands in the years to come
Expectations:
- Oversee the end-to-end order fulfilment process, ensuring orders are processed, shipped & delivered accurately and on time
- Oversee the complete return and RTO management process to handle customer returns efficiently and effectively
- Ensure a high level of customer satisfaction by maintaining accurate and timely fulfilment & return management of orders
- Identify and implement process improvements to enhance the efficiency and accuracy of the fulfilment and returns operations
- Monitor and evaluate the performance of logistics partners, ensuring compliance with service level agreements (SLAs) and addressing any performance issues promptly
- Develop and manage the fulfilment budget, ensuring cost-effective operations without compromising quality and service levels
- Manage the operations of the outsourced finished goods warehouse, ensuring efficient storage, inventory management, and order processing
- Collaborate with marketing, customer service, and product teams to ensure alignment and coordination of fulfilment activities
- Utilize data and analytics to monitor key performance indicators (KPIs) and drive continuous improvement initiatives
Before you apply: Please know that an ideal candidate must have
- 2+ years of experience in e-commerce supply chain, fulfillment, 3PL logistics, and the entire supply chain process
- 3-4 years of experience in a similar role within a D2C e-commerce company
- Strong problem-solving skills with a data-oriented and analytical approach
- Solid program and project management skills
- Proven ability to lead and collaborate with cross-functional teams, prioritize high-impact activities, and manage complex projects
- Data-driven and inquisitive mindset
- Problem solving approach
- Hunger for learning and growth, and therefore, wants to join an early-stage startup
- Openness to work from the Jaipur office, 6 days a week
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