Service Coordinator
2 weeks ago
Why Kyndryl
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.
We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term.
And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
Your Role and Responsibilities
- The position is with the Infrastructure Services business of Kyndryl. This business unit provides Managed IT Services to clients in India & South Asia. This business unit supports client IT Infrastructure (Servers, Networks, Info Sec, Service Management etc.).
- Accountable for effective management of Service Support (Incident, Problem, Change Management) processes and compliance of the processes in BAU. Functional responsibility of the Service Support team.
- Accountability for audibility of the documented Incident, problem and change process.
- Deploying the documented process, including education of process users during deployment.
- Ensuring improvements to the process through required service improvements plans.
- Assisting in resolution of process exceptions that arise during normal daytoday process activities as requested.
- Monitoring regular process measurements.
- Address and analyse negative trends that impact effectiveness or efficiency of the IPC processes.
- Ensuring appropriate issue records are opened to address negative trends that are associated with specific operational areas or functions.
- Ensuring ongoing education is provided to process users when requested or when circumstances indicate that education would improve process execution.
- Performing postresolution incident reviews and evaluating the effectiveness of incident resolution.
- Orchestrate Incident Recovery by driving Incident Bridge. Consolidating an integrated resolution plan when multiple competencies/Business Units are engaged.
- Acting as coordinator for multiService Provider for Severity 1 Incidents/Major Incident.
- Determining the impact and urgency of an incident and assigns priority.
- Creates a resolution plan outlining actions to resolve and recover incident.
- Responsibilities to Resolve, Recover and Close. Determines most appropriate approach to be used in resolving and recovering incident.
- Invokes Problem Management process where further investigation into root cause is required.
- Communicates status to client of High priority incident throughout the Incident Lifecyle, as per communication plan.
Required Technical and Professional Expertise
- At least 37 years of experience in Incident, Problem & Change Management.
- Graduate degree or equivalent qualification in Computer Science, Electronics & telecommunication.
- Proficient in using MS Office tools.
- ITIL v3/4 (Inter/Expert).
- Good understanding of infrastructure technologies.
Preferred Technical and Professional Experience
- ITIL.
- Good understanding and handson on Service Management (Incindet, Problem and Change).
Required Education
Bachelor's Degree
Preferred Education
Master's Degree
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.Other things to know
Primary Job Category
Technical Specialist
Role (Job Role)
Service Coordinator
Employment Type
Full-Time
Contract Type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable / sales incentive based position
No
-
Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India SCHILLER Healthcare Full timeExperience: 0 - 2 Years.Qualification: B.E/ BSc IT/ BTech Installation progress follow up (order, location, and allocation) Regional Coordination (installation, repair, installation planning) Documentation (sales order, installation repair, submission of AMC letter to customer trading) MIS (weekly/ monthly report) Installation progress (complete, incomplete)...
-
Sr Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Seven Consultancy Full timeJOB DETAILSJob Role :# High level of computer literacy.# Providing customer interface & client servicing ; for Electronics Service.# Coordination with our internal team of engineers for scheduling service jobs.# Prepare quotations for services# Prepare draft level invoices# Coordinate with our logistics and supply chain team to ensure movement of men/...
-
Service Coordinator
2 weeks ago
Navi Mumbai, Maharashtra, India Intermax Services pvt ltd Full timeWe are looking for a Service Coordinator to join our team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery. A Service Coordinator's responsibilities include working directly with clients to...
-
Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India UDG Hire Hub Full timeHas minimum 3 years work experience in customer services handling. Exposure in the air-conditioning industry will be an added advantage Attend to customer service calls on phone, manage the work allocation thru the service management system Make repair quotations in Tally and interact with the customer for approval- Coordinate with services and spares team...
-
Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Raveone Consultants Full timeDesignation: Service CoordinatorJob Profile: Co-ordination with Service Engineers & ClientsKey responsibilities:- · Co-ordination with Service Engineerso Monthly check in – check out timing of Service Engineers and submit to Accounts Departmento Allocation of daily duties & preventive maintenanceo Checking of expenses vouchers and submission to Accounts...
-
Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India SN Recruitment Full timeWe are an 80+ year old European MNC, & leading design- manufacturing-suppliers service providers for ANALYTICAL INSTRUMENTS worldwide.They are the leader in Ion Analysis, & market leader in Titration worldwide with entire range of Potentiometric, Karl Fischer and Thermometric techniques. Ion Analysis Instrumentation- SERVICE COORDINATOR _ (Analytical...
-
Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Errorkart (OnlinetekSupportITsolution PVT LTD) Full timeWe are looking for an enthusiastic sales coordinator who will be assisting the sales department in all sorts of sales and enquiry-related works with full concentration and dedication.**Job description: - * Mainly responsible for liaising with the customers to understand their requirements Preparing quotations of materials while servicing machines / work and...
-
Sales & Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India prism manpower Full timeMumbai, Thane, Navi MumbaiEstablishing new & maintaining customersPersuading clients that a product or service will best satisfy their needsOffering after-sales support servicesmaintaining client contact datacoordinating with service engineer.Solving client problemsContact Person Nandesh /Shravya Experience Years Salary 2 Lac To 3 Lac 50 Thousand P.A....
-
Client Services Coordinator
2 weeks ago
Mumbai, Maharashtra, India DS Smith Full timeOverview:Client Services CoordinatorTMS Global are a wholly owned subsidiary of DS Smith PLC, a FTSE100 listed multi-national packaging and display manufacturing business. TMS Global specialise in the outsourcing of retail display, print and packaging and are active in 97 markets globally. Our TMS family consists of just over 300 people who are spread...
-
Service Support Coordinator
2 weeks ago
Mumbai, Maharashtra, India Oxford Instruments Plc Full timeAt Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest...
-
Service Support Coordinator
2 weeks ago
Mumbai, Maharashtra, India Oxford Instruments Full timeAt Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest...
-
Service Sales Coordinator
2 weeks ago
Mumbai, Maharashtra, India Beckman Coulter Diagnostics Full timeService contracts' follow up to be done with customers/end-user to get service contracts achieved and materialized. Explaining benefits to customers of entering into / renewing the service contracts. Coordinate with BC field teams for service contracts achievement; apart from interaction / communication with customers. Preparation of Service Contract...
-
Sales & Service Coordinator
2 weeks ago
Navi Mumbai, Maharashtra, India Prism Manpower Services Full timeEstablishing new & maintaining customersPersuading clients that a product or service will best satisfy their needsOffering after-sales support servicesmaintaining client contact datacoordinating with service engineer.Solving client problemsContact Person Nandesh /Shravya
-
Service Sales Coordinator
1 month ago
Mumbai, Maharashtra, India Danaher Full timeService contracts' follow up to be done with customers/end-user to get service contracts achieved and materialized.Explaining benefits to customers of entering into / renewing the service contracts.Coordinate with BC field teams for service contracts achievement; apart from interaction / communication with customers. Preparation of Service Contract proposals...
-
Coordinator, Client Service
2 weeks ago
Mumbai, Maharashtra, India Guidepoint Full timeOVERVIEW:Our Mumbai office is seeking a Coordinator to join our Client Service team. The Client Service team is the backbone of Guidepoint's success. The team is responsible for efficiently delivering Guidepoint's services to our clients around the world. We work to understand each client's unique business questions and help them gain critical insights to...
-
Sales & Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India PCI Analytics Pvt. Ltd Full timeRoles and Responsibility – Handling calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events. Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers. Inputting...
-
Service Delivery Coordinator
2 weeks ago
Mumbai, Maharashtra, India Expro Full timeWho is Expro? Working for our clients across the entire well life cycle, Expro is a visionary full-cycle energy services expert offering novel, insightful solutions, dependable competency and award-winning safety. Combining innovative, future-facing technology with high-quality data across well construction, well flow management and production, subsea...
-
Customer Service Coordinator
2 weeks ago
Mumbai, Maharashtra, India Wolters Kluwer Full timeWorking within a supportive team, the Customer Service Coordinator will take full ownership of a range of issues and manage these through to resolution. This ensures a seamless integration with Wolters Kluwer Health clients' business processes as we work to efficiently resolve customer issues. Daily activities require liaising with other departments and...
-
Service Support Coordinator
2 weeks ago
Mumbai, Maharashtra, India Beckman Coulter Life Sciences Full timeBeckman Coulter Life Sciences' mission is to empower those seeking answers tolife's most important scientific and healthcare questions. With a legacy spanning 80+years, we have long been a trusted partner to our customers, who are working totransform science and healthcare with the next groundbreaking discovery. As part ofour team of more than 2,900...
-
Coordinator-consumer Service Group-sales
2 weeks ago
Mumbai, Maharashtra, India Kotak Mahindra Full time**Job Role Generation of timely business MIS. Handling personalized service requests of customers. To understand clients business & provide appropriate business loan solutions. Work closely with Branch Banking teams for new customer addition. To ensure smooth onboarding of the client and catering to client requirements. Coordinate with the internal teams,...