Customer Onboarding Specialist
2 weeks ago
As a Customer Onboarding Specialist, you will be responsible for ensuring seamless integration and successful onboarding of new customers onto our platform or service. You will serve as the primary point of contact for new customers, guiding them through the initial setup process, addressing their concerns, and providing support to ensure a smooth transition. Your role is pivotal in establishing positive relationships with customers, driving satisfaction, and setting the stage for long-term success.
Key Responsibilities:
Customer Engagement and Support:
- Act as the main point of contact for new customers, providing personalized support and guidance throughout the onboarding process.
- Communicate effectively with customers via email, phone calls, video conferences, and other channels to address inquiries, provide assistance, and offer solutions to potential challenges.
- Working closely to make sure the delivery of first financial reports for onboarded customer.
Onboarding Process Management:
- Develop and maintain a structured onboarding process to efficiently guide customers through the necessary steps for successful integration.
- Collaborate with cross-functional teams, including sales, product development, and customer success, to ensure a cohesive onboarding experience aligned with customer needs and company objectives.
- Collaborate with Accounting operations team for delivery of financials for new customers.
Training and Education:
- Conduct training sessions and demonstrations to educate customers on the features, functionalities, and best practices of our platform or service.
- Provide ongoing support and resources to empower customers to maximize the value of our offering and achieve their goals.
Issue Resolution and Escalation:
- Identify and troubleshoot potential issues or roadblocks during the onboarding process, offering timely resolutions or escalating complex issues to appropriate internal teams.
- Maintain detailed records of customer interactions, issues, and resolutions to track progress and inform continuous improvement efforts
Requirements
- Bachelor's degree in Business Administration, Finance & Accounting.
- Proven experience in customer service, account management or customer success roles.
- Good knowledge in accounting and finance is must.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Problem-solving skills and a proactive approach to addressing customer needs and challenges.
Additional Requirements:
- Flexibility to work non-traditional hours as needed to accommodate customer needs and time zones.
Benefits
- Full time opportunity with a competitive compensation package.
- Great growth potential at a fast-growing startup, we want you to grow with us
- Company provided laptop and necessary hardware to ensure you are set up for success.
- Inclusive and motivating work culture that values team collaboration.
-
Sales Specialist
2 weeks ago
Jaipur, Rajasthan, India My Ace Bazar Pvt Ltd Full timeCompany DescriptionMy Ace Bazar Pvt LtdVaishali Nagar, Jaipur Rajasthan Leading Ecommerce B2 B and B2 C companyRole DescriptionThis is a full-time on-site role located in Jaipur for a Sales Specialist.The Sales Specialist will be responsible for driving sales and revenue growth, building and maintaining relationships with clients, identifying opportunities...
-
Sales Specialist
2 weeks ago
Jaipur, Rajasthan, India My Ace Bazar Pvt Ltd Full timeCompany DescriptionMy Ace Bazar Pvt LtdVaishali Nagar, Jaipur Rajasthan Leading Ecommerce B2B and B2C companyRole DescriptionThis is a full-time on-site role located in Jaipur for a Sales Specialist. The Sales Specialist will be responsible for driving sales and revenue growth, building and maintaining relationships with clients, identifying opportunities...
-
Jaipur, Rajasthan, India HyreFox Consultants Full timeJob Title: Technical Video Creator/Presenter and Customer Engagement Specialist for Cloud Learning Job Summary: We are seeking an experienced Technical Content Creator and Customer Engagement Specialist for our Cloud Learning team. The ideal candidate will have a minimum of 5 years of experience creating technical content, engaging customers, and...
-
Talent Acquisition Specialist
2 weeks ago
Jaipur, Rajasthan, India CodeWithSense Full timeCompany Overview CodeWithSense is a leading provider of innovative IT solutions and services. We are dedicated to empowering businesses with cutting-edge technology and exceptional talent. As we continue to grow, we are seeking a dynamic and experienced Talent Acquisition Specialist to join our team and drive our IT recruitment efforts. Job Summary We are...
-
Talent Acquisition Specialist
1 week ago
Jaipur, Rajasthan, India CodeWithSense Full timeCompany Overview CodeWithSense is a leading provider of innovative IT solutions and services. We are dedicated to empowering businesses with cutting-edge technology and exceptional talent. As we continue to grow, we are seeking a dynamic and experienced Talent Acquisition Specialist to join our team and drive our IT recruitment efforts. Job Summary We are...
-
Talent Acquisition Specialist
2 weeks ago
Jaipur, Rajasthan, India CodeWithSense Full timeCompany OverviewCodeWithSense is a leading provider of innovative IT solutions and services. We are dedicated to empowering businesses with cutting-edge technology and exceptional talent. As we continue to grow, we are seeking a dynamic and experienced Talent Acquisition Specialist to join our team and drive our IT recruitment efforts.Job SummaryWe are...
-
Talent Acquisition Specialist
2 weeks ago
Jaipur, Rajasthan, India CodeWithSense Full timeCompany OverviewCodeWithSense is a leading provider of innovative IT solutions and services. We are dedicated to empowering businesses with cutting-edge technology and exceptional talent. As we continue to grow, we are seeking a dynamic and experienced Talent Acquisition Specialist to join our team and drive our IT recruitment efforts.Job SummaryWe are...
-
Human Resources Specialist
2 weeks ago
Jaipur, Rajasthan, India RoboMQ Full timeAbout Us Robo MQ is a leading i Paa S (Integration Platform as a Service) company based out of US with more than 70 customers in North America and Western Europe that has been in business for 9 years.Robo MQ solves critical Business Process Automation problems by leveraging API and data integration technologies combined with intuitive, modern, and humanized...
-
IT Support Specialist
2 weeks ago
Jaipur, Rajasthan, India Qubit Capital Full timeThis is a remote position.Role Overview: We are seeking an IT Support Specialist to manage our email infrastructure and provide comprehensive IT support. The ideal candidate is a proactive learner, eager to tackle new technologies and challenges, with experience in email infrastructure management and IT support, preferably in a fintech or startup...
-
Digital Marketing Specialist
4 weeks ago
Jaipur, Rajasthan, India Skytick Full timeJob Requirements Job Title: Digital Marketing SpecialistCompany Name: SKYTICKLocation: Jaipur, RajasthanSalary: From ₹12,000 a monthEmployment Type: Full-timeJob Description:Are you passionate about digital marketing and eager to make a mark in the fashion industry? Look no further SKYTICK, the ultimate destination for women's fashion coordinates, is...
-
Digital Marketing Specialist
2 months ago
Jaipur, Rajasthan, India Skytick Full timeJob Requirements Job Title: Digital Marketing SpecialistCompany Name: SKYTICKLocation: Jaipur, RajasthanSalary: From ₹12,000 a monthEmployment Type: Full-timeJob Description:Are you passionate about digital marketing and eager to make a mark in the fashion industry? Look no further SKYTICK, the ultimate destination for women's fashion coordinates, is...
-
Human Resources Specialist
2 weeks ago
Jaipur, Rajasthan, India RoboMQ Full timeAbout UsRoboMQ is a leading iPaaS (Integration Platform as a Service) company based out of US with more than 70 customers in North America and Western Europe that has been in business for 9 years. RoboMQ solves critical Business Process Automation problems by leveraging API and data integration technologies combined with intuitive, modern, and humanized UX,...
-
Business Development Specialist
2 weeks ago
Jaipur, Rajasthan, India Ovik Finance Full timeCompany DescriptionOvik Finance is a financial services company located in Jaipur. The company has three verticals, which include NBFC Growth Boutique, MSME Fund Raising, and NBFC License (under process). Ovik Platform, a NBFC Growth Boutique, offers Fund Raising (Debt/Equity), Growth Strategy, and IT Implementation services. Ovik Platform provides access to...
-
Ecommerce Specialist
2 weeks ago
Jaipur, Rajasthan, India My Ace Bazar Pvt Ltd Full timeCompany DescriptionMy Ace Bazar Pvt Ltd, C/o My Ace Courier Services Pvt Ltd Jaipur, Rajasthan Ecommerce Company and India's Best E-Market Place for B2B and B2C salesRole DescriptionThis is a full-time on-site role located in Jaipur for an Ecommerce Specialist. As an Ecommerce Specialist, you will be responsible for managing and optimizing the ecommerce...
-
Human Resources Specialist
2 weeks ago
Jaipur, Rajasthan, India RoboMQ Full timeAbout UsRoboMQ is a leading iPaaS (Integration Platform as a Service) company based out of US with more than 70 customers in North America and Western Europe that has been in business for 9 years. RoboMQ solves critical Business Process Automation problems by leveraging API and data integration technologies combined with intuitive, modern, and humanized UX,...
-
Customer Success Executive
2 weeks ago
Jaipur, Rajasthan, India Qubit Capital Full timeThis is a remote position. About The CompanyQubit Capital is an AI-driven matchmaking platform that connects startups with investors worldwide. Our platform uses data analysis to match the right investors with startups seeking funding. We aim to simplify the fundraising process for startups and investors by providing a seamless and efficient platform. We...
-
Customer Success Manager
2 weeks ago
Jaipur, Rajasthan, India Webspiders Interweb Private Limited Full timeOnboard new clients and ensure a smooth transition to using our products and services.Act as a trusted advisor, proactively identifying client needs and recommending solutions.Manage client relationships, fostering open communication and building trustTrack and monitor key performance indicators (KPIs) to measure client successIdentify upsell and cross-sell...
-
Sales Specialist
2 weeks ago
Jaipur, Rajasthan, India Nexus Jobs Full timeCompany OverviewNEXUS JOBS specializes in empowering talent staffing services and pan-India hiring. With a range of corporate manpower services and industrial employment solutions, we offer end-to-end manpower solutions to meet specific client requirements.Job OverviewSales Specialist role at Nexus Jobs in Jaipur for freshers with less than 1 year of...
-
Polish Language Specialist
2 weeks ago
Jaipur, Rajasthan, India Stegpearl Full timeLooking for a passionate Polish Language Specialist as an Operations Executive with the below Job Profile: Job description:- -Respond to customer inquiries and resolve issues in Polish via email, chat, or phone. Provide accurate information about our products and services to assist customers. Collaborate with cross-functional teams to escalate and resolve...
-
Product Support Specialist
2 weeks ago
Jaipur, Rajasthan, India Partech Full timeHi there We're PAR and our purpose is: To deliver solutions that connect people to the restaurants, meals and moments they love. We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team PAR...