Training Manager

1 week ago


Gurgaon, Haryana, India Milkbasket Full time
Job Description

Job Position (JP) - Training Manager

Reporting To - Chief Manager (Customer Excellence Team)

Position Responsibilities:

  • Identify and assess the training needs of the Customer Experience Team through job analysis, career paths and consultation with managers.
  • Develop individualized and group training programs that address specific business needs.
  • Develop training manuals that target tangible results.
  • Implement effective and purposeful training methods.
  • Evaluate performance to ensure that training is meeting business needs and improving performance.
  • Assess employees' skills, performance and productivity to identify areas of improvement.
  • Drive brand values and philosophy through all training and development activities.
  • Effectively communicate with team members, trainers and management.
  • Create a curriculum to facilitate strategic training based on the organization's goals.
  • Select and manage resources, including working with both internal employees and training vendors to develop and deliver training.
  • Manage the technologies and technical personnel required to develop, manage and deliver training.
  • Keep abreast of training trends, developments and best practices.
  • Create reports to track progress.
  • Understand basic terminologies of Training and proficient in TNA/TNI, classroom training, customer sentiment understanding, onboarding and training new employees.

Specific skills required for the role:

  • Proven work experience as Training Manager or similar role
  • Knowledge of organizational effectiveness, management and training
  • Experience in planning and strategy
  • Familiarity with business and financial principles
  • Excellent communication skills
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