Training Coach

1 week ago


Gurgaon, Haryana, India Wipro Limited Full time
Gurugram, India

  • DOP

Job Description:

  • India Customer Care | Job Descriptor
  • Training Coach

-
Job Description:

  • Wipro Designation: Training Coach
  • Wipro Band: B2 training strategies, plans, and processes to meet business objectives and conduct domain and client
- specific trainings.

  • Responsibilities:
  • Planning
  • Work with Training Manager, onshore training counterparts, and other Assistant Managers to
- ascertain quarterly domain learning requirements

  • Coordinate with stakeholders to consolidate training needs and publish a training plan outlining
- coverage targets /locations, etc.

  • Creating implementation strategies on training delivery, reporting, and learning plans with a co facilitator
  • Getting a signoff from stakeholders/client partners on the proposed plan & on reporting on the
- proposed plan & on reporting (effectiveness measurement of learning intervention)
- effectiveness measurement of learning intervention.

  • 2. Training Delivery & Support
  • Training delivery on Medical and Health Benefits, Defined Contribution and Defined Benefits
- preferable.

  • Training on Tools (CSPRO, TBA, Knowledge Central, U-Point, Assist, ALIS)
  • Understand business requirements on domain and contribute to module creation and
- customization

  • Conduct training refreshers and domain boot camps
  • Understand virtual training environment, virtual training delivery, engagement, and reporting
  • Training on client specific domain, execution of floor support strategies (keeping business
- requirement in mind) and reporting

  • Ongoing Learning & Training Needs Identification and Analysis
  • Conduct classroom observations for new trainers and mentor them as per need


Deliver BI
  • Train the trainer for new domain trainers and support other preparatory activities
  • Handle day to day batch management
  • Measures pre and postperformance improvement of new batches as well as aligned colleagues
- from the businesses

  • Conduct Teach back sessions for new trainers
  • 3.MIS & Data Management
  • Compile, track and report metrics to measure training effectiveness (Learning plans, course
- completions)

  • Creating & Maintaining Schedules, Learner status report, Attendance, Assessment, and Results
  • Collation and analysis on participation, behavior, Schedule adherence and Tardiness
  • Analysis of the mock calls for learners (Call Flow & Domain Knowledge)
  • 4. Stakeholder Management
  • Ensure that delivery expectations are clarified for any adhoc requests and business is informed
- of delays in advance

  • Keeping business informed about the performance and progress of the batch with regular
- updates/reports

  • Raising red flags in a timely manner to mitigate any delivery risks
  • 5. Team Responsibilities
  • Openness to share and learn best practices from other trainers
  • Focus on delivering as a team while executing individual responsibilities
  • Maintain schedule adherence (leave planning, shift timing, mobility across Noida & Gurgaon,
- batch schedules)

  • Openness to share/receive feedback and work on the same
  • Take & demonstrate ownership/accountability of assigned tasks
  • Participate in monthly performance/progress review with business leaders/Team managers
  • Additional Info:
  • Aptitude towards Quality Control (maintain Quality metrics as per client standards)
  • Facilitation Skills: Should possess excellent facilitation skills.
  • Adaptability to different styles of training and execution (understanding learner's ability and
culture (US/Canada)- Mentor new hires and onboard them

  • Coaching and feedback skills: should possess excellent coaching and feedback skills
  • Good communication skills (both written and verbal)
  • Proficiency with MS Office, MS Excel Advanced, MS Word and Power Point
  • Has experience in reporting out data or creating dashboards.
Education, experience and preferred skills- Total work experience should be 4 years or more (after Graduation in any discipline)

  • Experience in Customer Service
  • Preferably U.S. process
  • Experience in US Benefits domain training (preferably
  • Medical & Health Benefits, Payroll, HR
benefits etc.)

  • HWS (Empl Helpdesk))
We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


  • Training Coach

    1 week ago


    Gurgaon, Haryana, India Wipro Full time

    India Customer Care | Job Descriptor – Training Coach Job Description:Wipro Designation:Training Coach Wipro Band: B2 Reporting to a Training Manager, the candidate will be accountable for the implementation of new training strategies, plans, and processes to meet business objectives and conduct domain and client specific trainingsResponsibilities: 1....

  • Executive Coach

    1 week ago


    Gurgaon, Haryana, India OriginBluy | People Insights Full time

    At OriginBluy, we are dedicated to transforming professionals and organizations through exceptional executive coaching and training programs. With a global network of over 200+ coaches and trainers, we deliver personalized, scalable solutions that empower our clients to achieve their highest potential.We are searching for a passionate, full-time Corporate...

  • Executive Coach

    1 week ago


    Gurgaon, Haryana, India OriginBluy | People Insights Full time

    At OriginBluy, we are committed to helping professionals and organizations grow through exceptional executive coaching and training programs. With a diverse network of over 200 coaches and trainers worldwide, we provide customized solutions that empower our clients to reach their full potential.We are seeking a dedicated full-time Corporate Trainer & Coach...

  • Health Coach

    1 week ago


    Gurgaon, Haryana, India 2070Health Full time

    Who Are We?Elevate Now is a W Health Incubated startup that is building India's first medicine-led weight loss program. Our program delivers sustainable weight loss by integrating doctors, medicinal innovation and health coaches on a single platform.We are seeking a compassionate and knowledgeable Health Coach to join our interdisciplinary weight loss...

  • Health Coach

    1 week ago


    Gurgaon, Haryana, India 2070Health Full time

    Who Are We?W Health is hiring for its incubated start-up, ElevateNowElevate now is a Health-Tech start-up, building India's first medicine-led weight loss program.Our program delivers sustainable weight loss by integrating doctors, medicinal innovation and health coaches on a single platform. We're shifting the perception of obesity from a lifestyle stigma...


  • Gurgaon, Haryana, India Synergy plus business consultancy Full time

    Job Description: Female Basketball CoachPosition Overview:We are seeking a passionate and dedicated Female Basketball Coach to join our school's athletics department. As a Basketball Coach, you will play a crucial role in developing our student athletes' skills, fostering teamwork, and promoting a positive sports culture. Your expertise and leadership will...

  • Performance Coach

    1 week ago


    Gurgaon, Haryana, India NIIT Limited Full time

    Job location : Gurgaon/ BangaloreRoles and Responsibilities : The candidate should have rich experience of 510 years handling B2B Sales. Proven experience in sales enablement, channel partner management, or a similar role within a B2B environment. Strong knowledge of B2B sales processes, methodologies, and best practices. Project management skills, including...

  • Trainer Coach

    1 week ago


    Gurgaon, Haryana, India HyreFox Consultants Full time

    Process Training, Preferred CS voice and Webchat4-8years Any Graduate/Post Graduate Reporting to a Team Manager (Training), the candidate will be accountable for the implementation of new training strategies, plans, and processes to meet business objectives and conduct domain and client-specific training. Responsibilities: - Planning Work with...

  • Performance Coach

    1 week ago


    Gurgaon, Haryana, India NIIT Limited Full time

    Job location : Gurgaon/ Bangalore Roles and Responsibilities :- The candidate should have rich experience of 5-10 years handling B2B Sales. Proven experience in sales enablement, channel partner management, or a similar role within a B2B environment. Strong knowledge of B2B sales processes, methodologies, and best practices. Project management skills,...

  • Training Manager

    1 week ago


    Gurgaon, Haryana, India Apparel Group India Pvt. Ltd. Full time

    Position Overview: We are seeking a dynamic and experienced Training Manager to join our team and oversee the training and development programs for our retail staff. The Training Manager will play a crucial role in ensuring that our employees are equipped with the necessary skills and knowledge to deliver exceptional service and uphold the brand's standards...

  • Sports Coach

    1 week ago


    Gurgaon, Haryana, India Go Alpha Kids Full time

    Responsibilities and Duties Run the sports classes at the location/preschool as per the curriculum Identifying strengths and weaknesses of kids and evaluate them Undertaking administrative tasks and reporting to the Head Office. Train the kids for performances at sports day competitions. Attend all the important events of the respective schools like Parents...

  • Training Specialist

    1 week ago


    Gurgaon, Haryana, India HyreFox Consultants Full time

    SME, Process Trainer2-4.5years Any Graduate/Post Graduate Reporting to a Team Manager (Training), the candidate will be accountable for the implementation of new training plans and processes to meet business objectives and conduct domain and client-specific training. Responsibilities: - Training Delivery & Support Training delivery on Medical...

  • Performance Coach

    1 week ago


    Gurgaon, Haryana, India NIIT Limited Full time

    Job location : Gurgaon/ Bangalore Roles and Responsibilities : The candidate should have rich experience of 510 years handling B2B Sales. Proven experience in sales enablement, channel partner management, or a similar role within a B2B environment. Strong knowledge of B2B sales processes, methodologies, and best practices. Project management skills,...


  • Gurgaon, Haryana, India Igt Solutions Full time

    IGT is looking for Customer Experience Senior Manager - Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations.If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of...

  • Training Manager

    1 week ago


    Gurgaon, Haryana, India Ferns N petals Full time

    Training Program Development:Design and develop training programs that address the specific needs of retail staff at various levels, including sales associates, supervisors, and managers.Collaborate with subject matter experts to ensure training materials are accurate, relevant, and up-to-date.Utilize a variety of training methods and techniques, such as...

  • Agile Coach, VP

    2 months ago


    Gurgaon, Haryana, India NatWest Digital X Full time

    Join us as an Agile CoachYou'll be promoting and accelerating increased understanding, adoption and maturity of DevOps and Agile principles and methodologies across domains and centres of excellenceWe'll look to you to assess the platform and feature teams' current levels of maturity, along a standard DevOps maturity modelThis engaging role offers the...


  • Gurgaon, Haryana, India Ompee International School Full time

    Responsibilities: Understanding the game and the rules. Studying the skills and abilities of the players to maximize performance. Devising play strategies. Developing ideas to optimize performance. Providing mentorship. Teaching players the rules of the game. Training assistant coaches.Basketball Coach Requirements: Previous experience with basketball. A...

  • AVP - Training

    1 week ago


    Gurgaon, Haryana, India Max Life Insurance Company Limited Full time

    KEY RESPONSIBILITIES:Training Content Conduct training needs analysis to identify present day needs across roles Detail out training content requirements based on needs analysis and industry best practices on specialised training Co-create content with the content team including design thinking for specialised trainings, content structure and content subject...

  • Communication Coach

    1 week ago


    Gurgaon, Haryana, India BT Group Full time

    Advanced Warning of scheduled maintenanceCommunication CoachJob Req ID:20394Posting Date:2 Aug 2023Function:Business Services & OperationsLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary:CompetitiveWhy this job mattersThe Customer Service Coach assists in the development of customer advisors through coaching programmes and assists in delivering...

  • Team Coach

    1 week ago


    Gurgaon, Haryana, India American Express Global Business Travel Full time

    Job DescriptionEnsuring service consistency, continuous improvement, support in driving operational projects and standard methodology.Reports to: Service LeaderLocation: Gurgaon GBT office, IndiaPrincipal AccountabilitiesThe Team Coach at GBT is accountable for leading a team of Travel Counselors and handling overall performance, mentoring individual Travel...