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Post-sales Operations Coordinator
7 days ago
The Post-Sales Operations Coordinator will be responsible for coordinating all post-sale activities, including order tracking, handling returns and exchanges, providing post-purchase support, and addressing any issues or concerns that customers may have.
Additionally, the Post-Sales Operations Coordinator will coordinate logistics and manage the flow of goods through our software systems, ensuring that all orders are fulfilled accurately and on-time.
Key Responsibilities:
- Serve as the primary point of contact for customers after they have made a purchase, responding to inquiries, concerns, and support requests in a timely and professional manner.
- Work closely with the sellers to ensure that orders are fulfilled accurately and ontime, coordinating logistics
- Manage postsale activities, including order tracking, handling returns and exchanges, and processing refunds or credits.
- Monitor customer feedback and work with crossfunctional teams to address issues and improve the overall customer experience.
- Perform other related duties as assigned.
Salary:
From ₹18,000.00 per month
Supplemental pay types:
- Performance bonus
Travel requirement:
- No travel
Ability to commute/relocate:
- Trichur, Kerala: Reliably commute or planning to relocate before starting work (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Expected Start Date: 24/04/2023
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