Post-sales Operations Coordinator

7 days ago


Thrissur, Kerala, India Brakeup Internet Technologies Private Limited Full time
We are seeking a Post-Sales Operations Coordinator to join our e-commerce team.

The Post-Sales Operations Coordinator will be responsible for coordinating all post-sale activities, including order tracking, handling returns and exchanges, providing post-purchase support, and addressing any issues or concerns that customers may have.

Additionally, the Post-Sales Operations Coordinator will coordinate logistics and manage the flow of goods through our software systems, ensuring that all orders are fulfilled accurately and on-time.


Key Responsibilities:

  • Serve as the primary point of contact for customers after they have made a purchase, responding to inquiries, concerns, and support requests in a timely and professional manner.
  • Work closely with the sellers to ensure that orders are fulfilled accurately and ontime, coordinating logistics
  • Manage postsale activities, including order tracking, handling returns and exchanges, and processing refunds or credits.
  • Monitor customer feedback and work with crossfunctional teams to address issues and improve the overall customer experience.
Continuously monitor and optimize post-sale processes to improve efficiency and accuracy.

  • Perform other related duties as assigned.

Salary:
From ₹18,000.00 per month

Supplemental pay types:

  • Performance bonus

Travel requirement:

  • No travel

Ability to commute/relocate:

  • Trichur, Kerala: Reliably commute or planning to relocate before starting work (preferred)

Language:

  • English (preferred)
  • Hindi (preferred)
Application Deadline: 20/04/2023

Expected Start Date: 24/04/2023

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