Manager - L&D GSSC

1 week ago


Gurgaon, Haryana, India Ericsson Full time

Description

Join Our Team

About This Opportunity
We are currently seeking a Manager for the L&D GSSC team to lead learning initiatives and operations.

What You Will Do

  • Lead a team of learning administrators responsible for providing administrative services to Ericsson's GFPL PS L&D.
  • Ensure timely completion of pre and post-learning delivery activities.
  • Plan and organize resources to meet deliverables.
  • Collaborate with key stakeholders to analyze requirements and establish KPIs.
  • Handle customer issues, conduct Root Cause Analysis, and manage risks.
  • Define and monitor team goals, measure KPIs, and drive automation.
  • Implement automations using tools like Power Apps and Power Automate.
  • Ensure compliance with Ericsson's processes and lead engagement activities for the team.

You Will Bring

  • Strong proficiency in MS Excel for data analysis.
  • Hands-on experience with Office 365 applications like Power BI and Power Automate.
  • Familiarity with Ericsson Branding guidelines and various learning platforms.
  • Knowledge of case management tools and business process tools.

Qualifications

  • Bachelor's degree or Post Graduation Degree in HR or related field.
  • Minimum of 7 years' experience in a global MNC.
  • Experience working with global stakeholders and teams.

Our Culture

Built on a legacy of bold decisions, our core values of professionalism, respect, perseverance, and integrity guide our actions.

Learning and Development

We foster a growth mindset and support continuous learning to empower your career evolution.

Reward and Recognition

We believe in fair compensation and acknowledge the value you bring to our business success.


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