IT Agent

2 weeks ago


Bengaluru, Karnataka, India Solaredge Full time

Power the Future with us
SolarEdge (

NASDAQ:
SEDG), is a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries.


Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.


By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive.


For the SolarEdge Recruitment team, we are looking for a top notch technological Talent acquisition specialist, who will be a part of a global team and will work on a variety of profiles.

If you are passionate about Recruiting and would like to join a successful organization, come join our team

What will you be doing?

  • Serve as the first point of contact for customers seeking technical assistance.
  • Perform troubleshooting and provide the best solution based on the issue and details provided by customers
  • Install and setup enduser's workstation environment
  • Direct unresolved issues to the next level of support personnel
  • Document and Record events/problems and their resolution in logs and KBs
  • Followup and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on internal procedures
  • Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues

Requirements:

  • Minimum of 2 years of IT Support experience, using enterpriselevel Help Desk/IT ticketing system.
  • MCSA/MCSE/ MCTP/ CCNA course
-
a must:

  • Experience in working with Microsoft Active Directory Users and Domains environment + ADFS
  • Proven experience and problemsolving abilities in Microsoft Windows 7, 10 O.S and MS Office version 36
  • Experience with SharePoint, OneDrive, and other Microsoft Online Tools permissions and general administration.
  • Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM
  • Familiarity with clientbased VPN technologies and concepts
  • Ability to work independently and handle multiple and varied requests under pressure
  • Knowledge of Cisco IP phones advantage


Highlevel English
  • Read/Write

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

Country:
India

City:
Bangalore
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