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Process Associate

3 months ago

Mansarovar, Rajasthan, India Climax BPM Full time

Responsibilities

  • 1. Handle outbound cases professionally and efficiently, addressing customer queries and concerns regarding products or services.
  • Provide effective and excellent customer service, understanding and listening to the customers needs and resolving issues in the timely manner.
  • Excellent communication skills
  • Ensure adherence to quality standards and call protocols during interaction with customers.
  • Maintaining records of customer interactions and feedbacks.
  • Must be clear with the product/service knowledge and industry trends to provide accurate information to customers.
  • Generate leads and work with a proactive approach.
  • Follow company's guidelines and should maintain data confidentiality and security.

Requirements

  • 1. Open availability for two shifts
  • 5am 2pm (Australian shift)
2pm - 11pm (UK shift)

Monday to Friday ( Saturday and Sunday fixed off)

  • Educational qualification or graduate
  • Excellent command of English with strong verbal communication skills.
  • Basic computer proficiency.
  • Quick problem solving skills.
  • Prior experience in a BPO or a customer service role will be an added advantage.

Job Types:
Full-time, Fresher

Pay:
₹15,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Evening shift
  • Fixed shift
  • Monday to Friday
  • Morning shift
  • UK shift

Supplemental pay types:

  • Performance bonus

Experience:

  • Customer support: 1 year (preferred)

Language:

  • English (required)

Location:

  • Mansarovar, Jaipur, Rajasthan (required)

Work Location:
In person