Support Executive

2 weeks ago

Mansarovar Jaipur Rajasthan, India career hollic Full time

**Job Proflie
- Support Executive**

**Qulification - Graduate**

**Fresher also apply**

**Good communication skills**

**salary - Up to 20k**

**Location - Mansarover, jaipur**

**Job Summary-**

A Customer Care Executive, also known as a Customer Service Representative or Customer Support Executive, is responsible for managing customer inquiries and resolving issues related to a company's products or services. Here are some key responsibilities and skills associated with this role:
**Responsibilities**:

- **Handling Inquiries**:

- Provide information about products, services, policies, and procedures.
- **Issue Resolution**:

- Identify customer problems and find appropriate solutions.
- Escalate complex issues to higher-level support or relevant departments.
- **Customer Engagement**:

- Build and maintain positive relationships with customers.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- **Documentation**:

- Record details of customer interactions, inquiries, complaints, and actions taken.
- Maintain accurate and up-to-date customer records in the company's CRM system.
- **Feedback Management**:

- Collect and report customer feedback to help improve products, services, and processes.
- Participate in training sessions to stay updated on product and service changes.

Pay: ₹15,121.09 - ₹20,150.68 per month

Shift:

- Day shift
- Night shift
- UK shift
- US shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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