Senior/Customer Support Executive
1 week ago
Key Responsibilities:
- Respond to customer service issues promptly and professionally via Calls/Email's
- Take ownership of customer escalations, ensuring all issues are effectively resolved.
- Collaborate with various departments to expedite problem resolution.
- Keep accurate records of discussions or correspondence with customers.
- Analyze escalation patterns and suggest improvements to reduce future escalations.
- Provide feedback to the internal teams on potential product improvements based on customerfeedback.
- Develop and maintain in-depth knowledge of company products and services.
Qualifications:
- Proven experience in a customer support role with an emphasis on handling escalated issues.
- Excellent communication and negotiation skills.
- Ability to remain professional and courteous with customers at all times.
- Strong problem-solving and decision-making abilities.
- Experience using customer service software, databases, and tools.
- Patience and ability to manage stress.
- Good understanding of management practices and techniques.
- Excellent time management skills.
- Graduation
What We Offer:
- A supportive and dynamic team environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
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