Director of Site Reliability Engineering

1 week ago

Gurgaon, Haryana, India American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

As part of our diverse tech team, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued and you solve challenging tech problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.

Join #TeamAmex and let's lead the way together.

Key Responsibilities:

SRE Strategy and Leadership: Develop and implement a comprehensive SRE strategy aligned with the company's goals and objectives. Lead a team of SRE professionals to drive the reliability, performance, and scalability of GRC technology solutions. Observability and Monitoring: Establish observability practices to ensure real-time insights into system performance, availability, and customer experience. Implement monitoring tools, metrics, and dashboards to proactively identify and address potential issues. Production Support Optimization: Lead all aspects of the end-to-end production support process, including incident management, problem resolution, and service-level agreement (SLA) compliance. Drive continuous improvement initiatives to enhance operational effectiveness and reduce mean time to resolution (MTTR). GRC Customer Journeys: Collaborate with cross-functional teams to enhance customer journeys through seamless and reliable technology experiences. Reliability Engineering Best Practices: Promote and implement standard methodologies, including error budgeting, chaos engineering, and disaster recovery planning. Foster a culture of resilience and reliability within technology. Automation and Efficiency: Champion automation initiatives to streamline operational workflows, deployment processes, and incident response tasks. Leverage automation tools and orchestration to improve reliability and reduce manual intervention.

Qualifications:

Degree or equivalent experience in Computer Science, Information Technology, or related field. Advanced certifications in SRE or related are a plus. Deep understanding of observability tools and methodologies, including experience with logging, monitoring, tracing, and performance analysis platforms. Strong leadership and people management skills, with the ability to inspire and empower successful SRE teams.

Preferred Skills:

Knowledge of cloud-based SRE practices and experience with public cloud platforms such as AWS, Azure, or Google Cloud. Familiarity with containerization technologies (e.g., Kubernetes, Docker) and microservices architecture. Demonstrated expertise in driving culture change, DevOps practices, and continuous improvement in SRE and production support functions.

Join our innovative team and be at the forefront of advancing Site Reliability Engineering and production support in the Global Risk and Compliance Technology space. If you are passionate about driving reliability, observability, and excellence in customer experiences, we invite you to apply and join our mission to redefine the future of risk and compliance technology. Apply now and join us in shaping the reliability and performance of GRC solutions for a secure and compliant world.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

  • Director of Site Reliability Engineering

    1 week ago

    Gurgaon, Haryana, India AMEX Full time

    Join the Exciting Team at American ExpressWhen you come aboard Team Amex, you're not just joining a company - you're becoming part of a global family dedicated to supporting our customers, communities, and each other. At American Express, we value your contributions and leadership, fostering an environment where everyone is recognized, heard, and...

  • Site Reliability Engineer

    1 week ago

    Gurgaon, Haryana, India FX Consulting Full time

    A Site Reliability Engineer (SRE) plays a crucial role in maintaining the reliability and performance of computer systems within an organization. As a bridge between development and IT operations, an SRE takes on operational tasks and responsibilities typically handled by operations teams.Here's a comprehensive job description for an SRE with the specified...

  • Site Reliability Engineer

    1 week ago

    Gurgaon, Haryana, India BayOne Solutions Full time

    Technical SkillsProficiency with cloud platforms AWS, Terraform, Kubernetes, Jira, Cloud Flare, Fresh Service, Jira, Data Dog, Git Hub, Postgres, Java / Kotlin,Proficient in SRE principlesUnderstanding of CI / CD processesExperience6+ years of experience in a Site Reliability Engineering, Dev Ops or similar roleBachelor's degree in Computer Science,...

  • Site Reliability Engineer

    1 week ago

    Gurgaon, Haryana, India BayOne Solutions Full time

    Technical SkillsProficiency with cloud platforms AWS, Terraform, Kubernetes, Jira, CloudFlare, FreshService, Jira, DataDog, GitHub, Postgres, Java / Kotlin,Proficient in SRE principlesUnderstanding of CI / CD processesExperience6+ years of experience in a Site Reliability Engineering, DevOps or similar roleBachelor's degree in Computer Science, Information...

  • Site Reliability Engineer, VP

    1 month ago

    Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Site Reliability Engineer, VPIn this key role, you'll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and servicesYou'll enjoy significant stakeholder interaction, working in...

  • Site Reliability Engineer, VP

    1 week ago

    Gurgaon, Haryana, India NatWest Group Full time

    Join us as a Site Reliability Engineer, VPIn this key role, you'll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and servicesYou'll enjoy significant stakeholder interaction, working in...

  • Senior Site Reliability Engineer, Platform

    1 week ago

    Gurgaon, Haryana, India GEMINI Full time

    Department : Platform Our Platform organization's purpose is to enable Gemini to scale effectively and empower our engineering teams to focus on building innovative financial products and experiences for individuals around the world. Within Platform, the Site Reliability Engineering team is responsible for partnering with Gemini's other engineering teams...

  • Site Reliability Engineer

    1 week ago

    Gurgaon, Haryana, India IndusInd Bank Full time

    About the RoleAs a Site Reliability Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills....

  • Site Reliability Engineer

    1 week ago

    Gurgaon, Haryana, India IndusInd Bank Full time

    About the Role As a Site Reliability Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects.The position requires a combination of strong troubleshooting, technical, communication and problem solving...

  • Engineering Director

    1 week ago

    Gurgaon, Haryana, India FxConsulting Full time

    Job Title: Director of EngineeringAre you ready to lead a high performing engineering team that delivers scalable technical solutions for European customers? Join us as the Director of Engineering at our company!Responsibilities:Have overall ownership of technology for your products to drive business impact.Set the vision for the engineering function and own...

  • Site Reliability Engineer Urgent

    1 week ago

    Gurgaon, Haryana, India IndusInd Bank Full time

    About the RoleAs a Site Reliability Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills....

  • Engineer III, Site Reliability Engineering

    4 weeks ago

    Gurgaon, Haryana, India S&P Global Full time

    About the Role:Grade Level (for internal use):10The Role: Site Reliability Engineer.The Team: We are a global team with engineers in USA, UK, India & Europe who are agile & collaborative. We have dynamic squads to tackle business problems strategically, but we are one team who support each other.The Impact: You will be a key member of the team bringing...

  • Engineer III, Site Reliability Engineering

    1 week ago

    Gurgaon, Haryana, India S&P Global Full time

    About the Role:Grade Level (for internal use):10The Role: Site Reliability Engineer.The Team: We are a global team with engineers in USA, UK, India & Europe who are agile & collaborative. We have dynamic squads to tackle business problems strategically, but we are one team who support each other.The Impact: You will be a key member of the team bringing...

  • Engineer III, Site Reliability Engineering

    3 weeks ago

    Gurgaon, Haryana, India S&P Global Full time

    About the Role:Grade Level (for internal use):10The Role: Site Reliability Engineer.The Team: We are a global team with engineers in USA, UK, India & Europe who are agile & collaborative. We have dynamic squads to tackle business problems strategically, but we are one team who support each other.The Impact: You will be a key member of the team bringing...

  • Senior Site Reliability Engineer

    1 week ago

    Gurgaon, Haryana, India Builder Full time

    About usWe are focused on making app development easy for everyone, no matter their background or budget. Thousands of entrepreneurs, small businesses, and well-known brands like BBC, Makro, and Pepsi have already benefited from our solutions, and we're just getting started. Recognized as one of the 'Most Innovative Companies in AI' by Fast Company in 2023,...

  • Senior Site Reliability Engineer

    1 week ago

    Gurgaon, Haryana, India Builder - What would you Build? Full time

    About usWe're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started. was voted as one of 2023's 'Most Innovative...

  • Senior Site Reliability Engineer

    1 week ago

    Gurgaon, Haryana, India Builder Full time

    About us We're on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We've already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we've only just started. was voted as one of 2023's 'Most Innovative...

  • Site Technology Lead

    1 month ago

    Gurgaon, Haryana, India IFF Family of Companies Full time

    Req ID: 497415Job DescriptionAre you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry.We are looking for a dedicated and passionate individual to join our Site Technology Servicing Team...

  • Site Technology Lead

    3 weeks ago

    Gurgaon, Haryana, India IFF Family of Companies Full time

    Req ID: 497415Job DescriptionAre you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry.We are looking for a dedicated and passionate individual to join our Site Technology Servicing Team...

  • Engineer - Reliability

    1 month ago

    Gurgaon, Haryana, India United Airlines Full time

    We have a wide variety of career opportunities around the world - come find yours.Technical Operations/MaintenanceTechnical Operations includes the maintenance, and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.Job overview and...