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Director of Site Reliability Engineering

3 months ago

Gurgaon, Haryana, India AMEX Full time
Join the Exciting Team at American Express

When you come aboard Team Amex, you're not just joining a company - you're becoming part of a global family dedicated to supporting our customers, communities, and each other. At American Express, we value your contributions and leadership, fostering an environment where everyone is recognized, heard, and respected.

Key Responsibilities:

  • SRE Strategy and Leadership: Create and execute a robust SRE strategy in line with company objectives. Lead a team of SRE professionals to enhance the reliability, performance, and scalability of GRC technology solutions.
  • Observability and Monitoring: Establish observability practices for real-time insights into system performance and customer experience. Implement monitoring tools and metrics for proactive issue resolution.
  • Production Support Optimization: Manage the end-to-end production support process, focusing on incident management and SLA compliance. Drive initiatives for operational efficiency and faster issue resolution.
  • GRC Customer Journeys: Collaborate with teams to improve customer experiences through seamless technology solutions.
  • Reliability Engineering Best Practices: Advocate for standard methodologies like error budgeting and disaster recovery planning.
  • Automation and Efficiency: Lead automation efforts to streamline workflows and enhance reliability.

Qualifications:

  • Degree in Computer Science or related field. Additional certifications in SRE are a plus.
  • Proficiency in observability tools and methodologies.
  • Strong leadership and people management skills.

Preferred Skills:

  • Knowledge of cloud-based SRE practices and experience with AWS, Azure, or Google Cloud.
  • Familiarity with containerization technologies and microservices architecture.
  • Expertise in driving culture change and continuous improvement.

Join our groundbreaking team and contribute to advancing Site Reliability Engineering in the Global Risk and Compliance Technology sector. If you're passionate about reliability and customer experience, we invite you to be part of our mission to redefine risk and compliance technology. Shape the future of GRC solutions with us today

Beyond Competitive Compensations

  • Competitive base salaries
  • Bonus incentives
  • Support for financial well-being and retirement
  • Comprehensive health and wellness benefits
  • Flexible working models
  • Generous paid parental leave policies
  • Access to on-site wellness centers
  • Career development opportunities

American Express is committed to diversity and provides equal opportunities to all applicants.

Join us at American Express for a fulfilling career journey that supports your well-being and professional growth.