Site Technology Lead

4 weeks ago

Gurgaon, Haryana, India IFF Family of Companies Full time

Req ID: 497415

Job Description

Are you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry.

We are looking for a dedicated and passionate individual to join our Site Technology Servicing Team as Site Technology Lead – India. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world

Your Focus

As Site Technology Lead, you will be responsible for providing exceptional customer service in an effective way, to all local clients and visitors within the specified offices within your sub regional remit. You will provide hands-on support and apply your local knowledge and language skills to support IT related issues as defined by the Service Catalog.

The role is Gurgaon based and will report to Director, Regional IT – Greater Asia.

How You Will Contribute

Customer Service and Incident Management:

  • Deliver exceptional customer service while handling Infrastructure and Application Incidents, Request for Changes, and Services dispatched for Site Tech.
  • Maintain a delicate balance between providing excellent customer service and achieving operational excellence.

Project Management:

  • Participate in or lead global, regional, or local pilot and roll-out projects initiated by the global IT organization.

Team Supervision:

  • Supervise and coordinate day-to-day operational activities of the India team.

Site Support and Information:

  • Assist the IT organization with site-related (client/end-user) information and activities, including projects, audits, IT contracts, and IT vendor management.

Continuous Improvement and Innovation:

  • Provide advice and collaborate with IT Management to enhance:
    • The working environment for Site Techs.
    • The perception of services by IT and the business.
    • The value delivered to the business (improving services for increased productivity).

Automation and Technology Adaptation:

  • Identify and implement automation opportunities to enhance efficiency, quality, and productivity of business processes.
  • Collaborate with colleagues and adapt to new technologies.

Hardware Procurement and Deployment:

  • Manage the procurement, inventory, and deployment of new endpoints.
  • Ensure proper decommissioning of old hardware in alignment with corporate guidelines.
  • Maintain the stock management levels working with the IT procurement team.
Job Requirements

What you will need to be successful
Essential Skills and Experience

  • Master's degree or Bachelor's in Computer Science / Information Technology / Electronics and Communication Engineering or any other relevant discipline.
  • Atleast 7-8 years of work experience in a large MNC organization with minimum 2-3 years of team supervisory experience.
  • Experience in team supervision, including participating in or leading global, regional, or local IT projects, and supervising and coordinating the day-to-day activities of a team.
  • IT support experience in a large-scale workstation, tablet, and smartphone environment with wireless and LAN technology, preferably in a multi-skilled helpdesk environment.
  • Strong Understanding of IT support and service delivery processes, such as ITIL 2.
  • Exceptional customer service and negotiation skills.
  • Excellent written and verbal communication skills.
  • Strong knowledge in stock management and deployment, including managing the procurement, inventory, and deployment of new endpoints, and ensuring proper decommissioning of old hardware in alignment with corporate guidelines.
  • Willing to travel.

Preferred Skills and Experience

  • Knowledge in a variety of IT technologies including but not limited to: desktops/operating systems (Windows 10 and 11, macOS), LAN, Remote VPN connectivity, cloud-based productivity suites (Microsoft 365, AWS), server technology, business applications systems (SAP, BW), mobile devices (iOS, Android), and cybersecurity best practices.

IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more.

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