Customer Support Specialist

1 week ago


Hyderabad, Telangana, India Idea Elan Full time
Idea Elan specializes in applications and products that enhance lab productivity and management.

We bring in web enablement to any core facility that uses advanced instruments and tools to do pioneering research work.

Since core facilities are increasing in number, complexity and cost, it is important to address the issues of efficient management and cost optimization.

While the core-facility managers need the time to take care of other important issues, we at Idea Elan are here to be your partners in efficient management of your facilities.

The Role

Job Description:
Be a technical subject matter expert to support the sales team
Work closely with the client facing sales team and technical professionals to achieve client satisfaction.
Performs extensive troubleshooting analysis and responds to emails, tickets and chat in a timely manner.
Provide adequate weekly, monthly reports to stakeholders.
Performs focused, professional product training and queries.
Responds to RFPs with detail and professionalism.
Responds to functional/non-functional requirement documents
Responds to data privacy/security questions.
Maintains and continually upgrades technical understanding of products
Provides technical leadership and ensures technical issues are resolved
Work with other peers to enhance solution offerings and provide feedback.
Ensures training of staff to achieve business objectives
Provides guidance and leadership on performance management and software solutions.
Coaches, mentors and helps develop other members of the Support team.
Ensures that all team members work efficiently to achieve the highest level of client satisfaction.
Ideal Profile
Demonstrated ability to resolve complex pre-sales and post sales technical problems, working with demo personnel.
Demonstrated ability to present technical concepts in a clear manner to customers through training, email and tickets.
Ability to work externally and internally with all levels of the organization
Outstanding Communication skills would be an added advantage.
Strong ability in using MS Office (MS Excel and MS PowerPoint), Visio.
Ability to handle data with confidentiality
Good in documentation, organizational and time management skills
Good in communication skills(verbal and oral)
BSc or Masters in Science or relevant field; additional education in Technical Product Management will be an advantage.
What's on Offer?
Leadership Role
Opportunity to make a positive impact
Flexible working options

  • Hyderabad, Telangana, India ModMed Full time

    At Modernizing Medicine, we look for passionate, innovative, creative Rock StarsInc. 5000 Fastest-Growing Private Companies in America 2023Company of the Year | 2023 BIG Innovation AwardsFastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz AwardsSouth Florida Business Journal, Best Places to Work 2021Who we are:We Are Modernizing...


  • Hyderabad, Telangana, India ModMed Full time

    At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz Awards South Florida Business Journal, Best Places to Work 2021 Who we...


  • Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...


  • Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client.The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users.They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...


  • Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. TheClient Support Specialistwill is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...


  • Hyderabad, Telangana, India APN Consulting Full time

    APN Consulting has an immediate need for a direct client requirement:Job Title: ITSM Support Specialist (L1/L2)RemoteContract – 6-12 MonthsExperience: Minimum 2 -4 YearsPosition: 2Job Summary:We are seeking a dedicated and experienced ITSM Support Specialist to join our offshore team. The ideal candidate will have a strong background in L1 and L2 support,...


  • Hyderabad, Telangana, India Antler Technologies Full time

    Job Description:Position: Customer Relationship Management (CRM) Specialist with Excellent English Communication SkillsDepartment: CRM SpecialistLocation: HyderabadAbout the Company: Join our team as a CRM Specialist and be part of a dynamic environment where your communication skills and CRM expertise will make a difference in customer interactions and...

  • Support Specialist

    1 week ago


    Hyderabad, Telangana, India DAZN Full time

    Are you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fasting growing streaming companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to...

  • Support Specialist

    1 week ago


    Hyderabad, Telangana, India DAZN Full time

    Are you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fasting growing streaming companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Overview: strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Are you someone who is proactive and enthusiastic about e-commerce, eager to enhance your retail expertise and contribute to improving the collaboration between third-party Sellers and Amazon? At Amazon, our goal is to become the most customer-centric company on Earth, offering a wide array of products for online shoppers. The Account Support Specialist...


  • Hyderabad, Telangana, India Ivy comptech Full time

    About The Role Role Purpose: To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels. Key responsibilities Provide award winning standard service across all contact channels as...


  • Hyderabad, Telangana, India Snaphunt Full time

    The Offer Leadership Role Opportunity to make a positive impact Flexible working options The Job Job Description: Be a technical subject matter expert to support the sales team Work closely with the client facing sales team and technical professionals to achieve client satisfaction. Performs extensive troubleshooting analysis and responds to emails,...


  • Hyderabad, Telangana, India Advitha Tech Solutions Full time

    Job Overview:The Application Support Specialist is a key member of an overall team responding to customer inquiries across the full suite of Reveal software. They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. They are first-line responders and carry from initiation to resolution. This individual...


  • Hyderabad, Telangana, India Antler Technologies Full time

    Job Description:Customer Relationship Management (CRM) Specialist with Excellent English Communication SkillsPosition Title:CRM SpecialistDepartment:Customer Relations/MarketingLocation:HyderabadJob Summary:We're on the lookout for a skilled CRM Specialist with top-notch English communication abilities to join our squad. The perfect fit will oversee customer...


  • Hyderabad, Telangana, India SmartRent Full time

    Who We AreFounded in 2017, SmartRent, Inc (NYSE:SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry.We're doing big things in the proptech world SmartRent has been recognized as a winner of HousingWire's Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving...


  • Hyderabad, Telangana, India Careers at Tide Full time

    Who are Tide:At Tide, we're on a mission to save businesses time and money. We're the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. Using the latest tech, we design solutions with SMEs in mind and our member-driven financial platform is transforming the business banking market. Not only do we offer our...


  • Hyderabad, Telangana, India Tech Mahindra Full time

    Location : Hyderabad - Hi Tech CityKey Responsibilities:Handling inbound customer calls efficientlyResolving customer queries and providing exceptional customer service & satisfactionMaintain AHTMaintain and update customer records in the database.Adhere to company policies and procedures.Achieve performance targets set by the management team.Participate in...