Applications Support Specialist

1 week ago

Hyderabad, Telangana, India Advitha Tech Solutions Full time

Job Overview:


The Application Support Specialist is a key member of an overall team responding to customer inquiries across the full suite of Reveal software.

They are responsive, helpful, thorough, and communicative when working with those internal and external to Reveal. They are first-line responders and carry from initiation to resolution. This individual is quick at determining the level of support required and performing triage to correct up-line team members.

Responsibilities & Duties:

  • Respond to customer inquiries in a timely manner and resolve issues based on the Application Support Playbook.
  • Owns tickets until completely resolved and provides followup with client after closed to assure continued success.
  • Triage tickets by completing required information gathering, issue identification, and replication steps.
  • Escalate tickets to appropriate team to assure SLAs are maintained.
  • Contribute to software documentation, knowledgebase articles, and other clientfacing materials.
  • Work with Support Engineers to continuously update the Application Support Playbook.

Characteristics:

  • Excellent written and oral communication skills.
  • Engaging personality and ability to engage others.
  • Keen sense of attention to detail.
  • Obsessive documentation practices.
  • Problem solver with followthrough on tasks.
  • Seeker of excellence with unending pursuit of improvement.
  • Unselfish team player.
  • Quickly learn and understand technology.

Education & Experience:

  • College degree in Computer Science or Information Systems related area.
  • Familiar with clientserver architecture, modern programming language, and SQL scripting.
  • 4 to 7 years of working experience.
- eDiscovery experience is a big plus.

  • Familiar with Azure/AWS a plus.


Ideally, you would have some background in programming, be enthusiastic about new knowledge, and want to grow with an exciting technology company.

)

  • Application Specialist

    1 week ago

    Hyderabad, Telangana, India Experian Full time

    Job DescriptionExperian Digital Workplace (EDW) provides IT consulting and technical support for front-office and back-office software systems. The EDW Billing team is looking for an Application Specialist to support and enhance in-house corporate applications.Summary of Primary ResponsibilitiesIdentify, troubleshoot, and resolve issues related to...

  • Application Specialist

    1 week ago

    Hyderabad, Telangana, India International Flavors & Fragrances Full time

    Req ID: 502384Job DescriptionAre you passionate about solving customer problems, offering Technical solutions and building deeper business relationships that help drive growth for industry leading Consumer Products customers?Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes,...

  • Application Specialist

    1 week ago

    Hyderabad, Telangana, India International Flavors & Fragrances Full time

    Req ID: Job Description Are you passionate about solving customer problems, offering Technical solutions and building deeper business relationships that help drive growth for industry leading Consumer Products customers? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes,...

  • Application Specialist

    7 days ago

    Hyderabad, Telangana, India IFF Family of Companies Full time

    Req ID: 502384Job DescriptionAre you passionate about solving customer problems, offering Technical solutions and building deeper business relationships that help drive growth for industry leading Consumer Products customers? Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes,...

  • Application Specialist

    1 week ago

    Hyderabad, Telangana, India Experian Full time

    Job DescriptionExperian Digital Workplace (EDW) provides IT consulting and technical support for front-office and back-office software systems. The EDW Billing team is looking for an Application Specialist to support and enhance in-house corporate applications. Summary of Primary Responsibilities Identify, troubleshoot, and resolve issues related to...

  • Clinical Application Specialist

    1 week ago

    Hyderabad, Telangana, India United Imaging Healthcare Full time

    Clinical Application Specialist (MR/CT)Location: Hyderabad, India | Classification: Full-TimeWho we are?Shanghai United Imaging Healthcare Co., Ltd. is dedicated to providing, developing and producing high-performance advanced medical imaging, radiotherapy equipment, life science instruments and offers intelligent digital solutions to customers worldwide....

  • Client Support Specialist

    1 week ago

    Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...

  • Clinical Application Specialist

    1 week ago

    Hyderabad, Telangana, India United Imaging Healthcare Full time

    Clinical Application Specialist (MR/CT)Location: Hyderabad, India | Classification: Full-TimeWho we are?Shanghai United Imaging Healthcare Co., Ltd. is dedicated to providing, developing and producing high-performance advanced medical imaging, radiotherapy equipment, life science instruments and offers intelligent digital solutions to customers worldwide....

  • Client Support Specialist

    1 week ago

    Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client.The Client Support Specialist will is responsible for troubleshooting and managing applications for both internal and external users.They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...

  • Middleware Application Support

    1 week ago

    Hyderabad, Telangana, India Wipro Limited Full time

    Hyderabad, India; Bengaluru, India Tech HiringRole Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. _Do- Oversee and support process by reviewing daily transactions on performance...

  • Support Project Specialist

    1 week ago

    Hyderabad, Telangana, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana, India. "Seeking a Support Project Specialist with a...

  • Client Support Specialist

    1 week ago

    Hyderabad, Telangana, India Korn Ferry Full time

    We are looking for a Client Support Specialist for one of our direct client. TheClient Support Specialistwill is responsible for troubleshooting and managing applications for both internal and external users. They will provide support via phone, email, and Teams, and conduct face-to-face screen sharing troubleshooting sessions.Job Title:Client Support...

  • Support Project Specialist

    1 week ago

    Hyderabad, Telangana, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana, ​​​​​​​India."""Seeking a Support Project...

  • Support Project Specialist

    1 week ago

    Hyderabad, Telangana, India NTT DATA Full time

    Job DescriptionNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana, ​​​​​​​India."""Seeking a...

  • Support Project Specialist

    3 weeks ago

    Hyderabad, Telangana, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana, ​​​​​​​India."""Seeking a Support Project...

  • Support Project Specialist

    3 weeks ago

    Hyderabad, Telangana, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN)."Seeking a Support Project...

  • Support Project Specialist

    1 month ago

    Hyderabad, Telangana, India NTT DATA Services Full time

    Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana (IN-TG), India (IN)."Seeking a Support Project...

  • Support Project Specialist

    4 weeks ago

    Hyderabad, Telangana, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana, ​​​​​​​India.Seeking a Support Project...

  • Support Project Specialist

    1 month ago

    Hyderabad, Telangana, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana, ​​​​​​​India."""Seeking a Support Project...

  • Support Project Specialist

    1 month ago

    Hyderabad, Telangana, India NTT DATA Services Full time

    NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Support Project Specialist to join our team in Hyderabad, Telangana, ​​​​​​​India."""Seeking a Support Project...