Customer Support Advisor

1 week ago

Hyderabad, Telangana, India Ivy comptech Full time

About The Role

Role Purpose:

To provide the best possible reactive and proactive customer support using the 'Sales through Service' ethos for the Bingo, Casino and Poker, Sports Betting Interactive and Retail customers across multiple contact channels.

Key responsibilities

Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies. Improve and optimize customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the 'Sales through Service' mentality Be able to respond across all products, but become an expert in at least one area Ensure familiarity with all marketing initiatives and up-to-date customer support functions and processes Maintain open and transparent communication within the team Proactively escalate any issues that would affect the customer experience Provide first time resolution to customer contacts, taking into account the commercial value of each contact. Escalate customer complex enquires to the Senior Customer Advisor and relay outcomes of investigations to customers. Maintain a Quality & Assurance score that meets and exceeds department KPI for each period outlined in the annual objectives. Perform any other duties as assigned and required. Qualifications and Educational Requirements Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's Degree, any field. Specialist Skills and Experience Required Contact Centre and Customer Service Experience – an advantage Fluent in English – written and spoken to an excellent standard – a must A great attitude and desire to help our customers Reliable with a strong work ethic A flexible approach to work schedules and shift patterns Able to react to company needs A proactive and 'can do' approach Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task Can work independently and within a team Quality of service and going the extra mile is at the heart of your service approach Additional Information Not Specified

  • Customer Service Advisor

    1 week ago

    Hyderabad, Telangana, India Foundever Full time

    Apply today Customer Service Advisor - English Req ID#: Rabat, Rabat Ville, MA Customer Service Advisor - English Customer Service Job description As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical...

  • Customer Support Team Manager

    1 week ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About The RoleRole Purpose:To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses.Key ResponsibilitiesOverall accountability and...

  • Customer Support Team Manager

    1 week ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About The Role Role Purpose: To lead, coach and performance manage a team of Customer Support Advisors and Senior Customer Support Advisors. To plan and monitor the day to day performance of the customer support operation for the Interactive and Retail business including proactive and reactive responses. Key Responsibilities Overall...

  • Financial Support Advisor

    1 week ago

    Hyderabad, Telangana, India HSBC Full time

    Job descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest...

  • Beauty Advisor

    3 weeks ago

    Hyderabad, Telangana, India Estee Lauder Full time

    Job Requirements Job Title: Beauty AdvisorCompany Name: The Estee LauderLocation: Hyderabad, TelanganaSalary: Competitive salary, commensurate with experienceQualification: 2 - 5 years of beauty advisory experienceJob Description:Are you passionate about beauty and skincare? The Estee Lauder Companies Inc. is seeking a talented Beauty Advisor to join our...

  • Beauty Advisor

    3 weeks ago

    Hyderabad, Telangana, India Nykaa Full time

    Job Requirements Job Title: Beauty AdvisorCompany Name: NykaaLocation: HyderabadSalary: Not DisclosedQualification: 3 - 8 years of experienceJob Description:Nykaa, India's leading beauty and cosmetics retailer, is expanding its team in Kolkata, West Bengal, and inviting experienced Beauty Advisors for our retail store. If you have a passion for beauty...

  • Beauty Advisor

    1 month ago

    Hyderabad, Telangana, India Nykaa Full time

    Job Requirements Job Title: Beauty AdvisorCompany Name: NykaaLocation: HyderabadSalary: Not DisclosedQualification: 3 - 8 years of experienceJob Description:Nykaa, India's leading beauty and cosmetics retailer, is expanding its team in Kolkata, West Bengal, and inviting experienced Beauty Advisors for our retail store. If you have a passion for beauty...

  • Operations Advisor

    3 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    Job Description: Operations Advisor, Campaign TeamJob Description:The Enterprise Print & Distribution (EP&D) Campaign team is responsible for developing comprehensive specification documents and the set-up of technical criteria for strategic enterprise communications.The Operations Advisor engages in cross-functional, strategic communication campaigns in an...

  • Operations Advisor

    2 months ago

    Hyderabad, Telangana, India Evernorth Full time

    Job Description: Operations Advisor, Campaign TeamJob Description:The Enterprise Print & Distribution (EP&D) Campaign team is responsible for developing comprehensive specification documents and the set-up of technical criteria for strategic enterprise communications.The Operations Advisor engages in cross-functional, strategic communication campaigns in an...

  • Operations Advisor

    1 week ago

    Hyderabad, Telangana, India Evernorth Full time

    Job Description: Operations Advisor, Campaign Team Job Description: The Enterprise Print & Distribution (EP&D) Campaign team is responsible for developing comprehensive specification documents and the set-up of technical criteria for strategic enterprise communications.The Operations Advisor engages in cross-functional, strategic communication campaigns in...

  • Service Advisor

    1 week ago

    Hyderabad, Telangana, India BJR Group Full time

    Job Title : Service AdvisorExperience Required : 1 to 3 YearsJob Location : HyderabadJob OverviewService Advisor role at BJR Group in Hyderabad, Full-Time position. Ideal for candidates with 1-3 years of experience. Join a leading company in the automotive industry with employees.Qualifications and SkillsCustomer ServiceAutomotive KnowledgeProblem...

  • Beauty Advisor

    2 months ago

    Hyderabad, Telangana, India Estee Lauder Full time

    Job Requirements Job Title: Beauty AdvisorCompany Name: The Estee LauderLocation: Hyderabad, TelanganaSalary: Competitive salary, commensurate with experienceQualification: 2 - 5 years of beauty advisory experienceJob Description:Are you passionate about beauty and skincare? The Estee Lauder Companies Inc. is seeking a talented Beauty Advisor to join our...

  • Operations Advisor T500-11554

    1 week ago

    Hyderabad, Telangana, India Evernorth Health Services Full time

    Job Description: Operations Advisor, Campaign TeamJob Description:The Enterprise Print & Distribution (EP&D) Campaign team is responsible for developing comprehensive specification documents and the set-up of technical criteria for strategic enterprise communications.The Operations Advisor engages in cross-functional, strategic communication campaigns in an...

  • Sr. Advisor II, NOC Support

    1 month ago

    Hyderabad, Telangana, India Concentrix Full time

    Job Title:Sr. Advisor II, NOC SupportJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and...

  • Sr. Advisor II, NOC Support

    1 week ago

    Hyderabad, Telangana, India Concentrix Full time

    Job Title:Sr. Advisor II, NOC SupportJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and...

  • Sr. Advisor II, NOC Support

    3 weeks ago

    Hyderabad, Telangana, India Concentrix Full time

    Job Title:Sr. Advisor II, NOC SupportJob DescriptionConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and...

  • Infrastructure Engineering Advisor

    3 weeks ago

    Hyderabad, Telangana, India Evernorth Full time

    ABOUT EVERNORTH:Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others dont, wont or cant. Our innovation hub in India will allow us to work with the right talent, expand our global footprint,...

  • Infrastructure Engineering Advisor

    2 months ago

    Hyderabad, Telangana, India Evernorth Full time

    ABOUT EVERNORTH:Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others dont, wont or cant. Our innovation hub in India will allow us to work with the right talent, expand our global footprint,...

  • Infrastructure Engineering Advisor

    1 week ago

    Hyderabad, Telangana, India Evernorth Full time

    ABOUT EVERNORTH: Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,we solve the problems others dont, wont or cant. Our innovation hub in India will allow us to work with the right talent, expand our global footprint,...

  • German Customer Advisor for a Video Game Brand

    1 week ago

    Hyderabad, Telangana, India Foundever Full time

    German Customer Advisor for a Video Game Brand - Lisbon, PortugalReq ID#: 286788Lisboa, Portugal, PTJob Description:Come and work with us.Do you want to be part of a team whose motto is Play Has No Limits?Are youGermannative or fluent with strongEnglishcommunication skills?Looking to make your career in a multicultural environment?So we have the perfect...