German Customer Advisor for a Video Game Brand

1 week ago


Hyderabad, Telangana, India Foundever Full time
German Customer Advisor for a Video Game Brand - Lisbon, Portugal

Req ID#: 286788

Lisboa, Portugal, PTJob Description:
Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?Are you

German

native or fluent with strong

English

communication skills?Looking to make your career in a multicultural environment?So we have the perfect opportunity for you Your future project: join our

German Customer Support

team.
Our

client

is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:
Respond efficiently and effectively to all customers' enquiries within given timescalesDevelop and maintain a full technical knowledge of the client's products and servicesDeal with all correspondence as requested/requiredAccurately log all calls and in line with proceduresResponsibly maintain and update all job-related administrative formsBe able to recognize when a problem/query should be transferred to another department or a more senior member of staffTo succeed in the role, you will need to have:Proficient level of

German (C1)Intermediate level of

English (B1)Previous experience in Customer Service preferredImpeccable communication skillsA calm, cool and level-headed attitude in every situationExcellent self-organizing skillsA proactive approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPI'sAbility to adapt to a continuously changing environment and proceduresKnowledge of Microsoft Office Pack (Word, Excel)Must hold EU citizenship or valid work permitBe a local candidate or willing to relocate to Lisbon, Portugal

Benefits.

Signing bonusRelocation packageCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture

Go further with FoundeverTM

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today

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Brand Manager, Branding, Marketing, Customer Service

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