Collections Representative
7 days ago
About Us:
NIRA aims to be a leading financial brand for the mass market or "Middle India". With customers in over 5,000 towns and cities, we are rapidly expanding. Join us during this exciting phase of growth with our 300+ strong team.
Responsibilities:
- Communicate with customers, primarily over the phone, to address overdue accounts and collect debts, requiring patience and persistence.
- Educate customers on the consequences of late payments.
- Experience in both soft and hard collections preferred.
- Ensure successful collections while meeting targets.
- Negotiate settlements for a percentage of the debt.
- Escalate critical cases promptly to the supervisor for better management.
Requirements:
- High school diploma or equivalent.
- Prior experience as a Telecaller or in collections.
- Excellent interpersonal and organizational skills.
- Ability to work well in a team or independently.
- Strong multitasking and problem-solving abilities.
- Capability to handle stress and pressure.
- Result-oriented mindset with persuasion skills.
Additional Information:
- 1-2 years of relevant experience required.
- Rotational weekly offs.
- Location: Bangalore office.
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Collections Representative
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