Service Desk Management

1 week ago


Jaipur, Rajasthan, India 2coms Full time
Job Opening: Application Tech Support Practitioner

About The Client: Our client is a global professional services company specializing in digital cloud and security solutions across 40 industries.

Requirements:
  • Experience: 6 Months
  • Qualification: BE/BTech/BSc in IT or MSC in IT
  • Location: Jaipur, Rajasthan (Work From Office)
  • Notice Period: 15 Days

Role: Application Tech Support Practitioner

Project Role Description: Act as the interface between the client and the system or application, ensuring world-class system performance.

Must-Have Skills: Service Desk Management, SSI: Service Desk Voice Support NONSSI

Job Requirements:

  • L1 Service Desk Call taking profile
  • Respond to customer issues via voice, emails, and chat
  • Identify, investigate, and diagnose issues
  • Provide resolutions based on defined processes
  • Follow incident lifecycle, categorize, document, and resolve issues
  • Achieve defined targets

Technical Experience:

  • Incident management and ticketing tools
  • Knowledge of O365, MS Office Suite, Active Directory
  • 1-3 years of relevant experience
  • Minimum 1 year in Service Desk domain supporting global customers

Professional Attributes:

  • Excellent communication skills
  • 24x7 Support availability
  • 5-day workweek with 2 weekly offs

Educational Qualification: Bachelors degree

Additional Info: Flexibility for weekend and holiday work

Benefits:
  • Cab Facilities
  • Night Allowance
  • Provident Fund
  • Health Insurance


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