Front Desk Receptionist

1 week ago


Jaipur, Rajasthan, India T S Project Eagle Full time

ALTERNATE TITLES: Receptionist

DEPARTMENT Hospitality

COMPANY Finch Living

REPORT TO CEO

We are hiring a Receptionist to be the first point of contact for our co-living space. The ideal candidate will have excellent interpersonal skills, exceptional organizational abilities, and a passion for creating a positive and inclusive community for our residents. As a Receptionist, you will play a pivotal role in ensuring smooth operations, managing resident inquiries, and providing outstanding customer service to enhance their living experience.

ABOUT COMPANY

Founded in 2023, by Tarang Sanghi, Finch Living is a vibrant co-living space that provides a fully furnished, community-oriented environment for individuals seeking an enhanced living experience. Our innovative approach blends the concept of shared living with modern amenities and services, creating a unique and welcoming atmosphere for our residents.

AREA OF RESPONSIBILITIES
  • Greet residents and visitors warmly, ensuring a professional and welcoming environment upon entry to our co-living space.
  • Answer incoming phone calls, emails, and other mediums of communication promptly and professionally, providing accurate information, directing inquiries, or escalating issues to the appropriate team member.
  • Handle resident inquiries, concerns, and requests in a timely and efficient manner. This includes but is not limited to mailbox management, accepting packages, and addressing maintenance requests promptly.
  • Responsible for check-in and check-out procedures, ensuring smooth transitions for residents and maintaining accurate records in the system.
  • Maintain a clean and organized reception area, including managing access cards/key fobs and ensuring adequate supplies for a seamless front desk operation.
  • Collaborate with other teams, such as operations, maintenance, and resident experience, to address resident needs while providing exceptional customer service.
  • Assist in organizing and planning community events, including social gatherings and workshops, relevant discussions, to foster a sense of belonging, connectivity, and engagement among residents.
  • Cooperate with the maintenance team to handle guest and resident requests related to repairs, lockouts, and emergencies in a timely and efficient manner.
  • Maintain knowledge of co-living amenities, services, and policies to provide accurate information to residents and guests.
  • Night shift - 5pm-5am
Requirements QUALIFICATIONS
  • Previous experience in customer service, preferably in the hospitality or co-living sector, is preferred. Min 1 year experience.
  • Computer proficiency - Familiarity with Online research (vendor, quotations), data entry (excel), invoicing(POS), Billing software.
  • Exceptional interpersonal and communication skills to engage with diverse residents, guests, and team members positively.
  • Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
  • Knowledge of administrative and clerical procedures such as managing mail, maintaining records, and using office equipment.
  • Flexibility in working hours, including weekends to accommodate the needs of the co-living community.
  • Strong problem-solving abilities, demonstrating resilience and resourcefulness in addressing resident inquiries or concerns.
  • Genuine passion for creating a vibrant and inclusive community, promoting shared experiences and fostering connectivity among residents.
  • Bonus - owns laptop.

If you are a friendly, organized, and customer-oriented professional with a knack for creating welcoming environments, we invite you to apply for the role of Receptionist at our co-living space. Join us in shaping a unique living space that caters to the evolving needs and aspirations of our residents.

Benefits BENEFITS & PERKS
  • Salary 13k-17k
  • Develop experience working on a wide variety of projects and functions.
  • Gain exposure to a fast-paced, collaborative startup environment.


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