Senior Manager- IT Operations

2 weeks ago

Pune, Maharashtra, India Spectrum Consultants India Private Limited Full time
Senior Manager- IT Operations Summary

Experience Required:
Years

Job Term:
Permanent

Location:
Bangalore; Pune

Category:
ERP Development/Support
World leader in visual and AI Computing.

What you'll be doing:
Engages with all levels of management and key stakeholders to develop, implement, and manage support and operational objectives.
Identify and incorporate future service management needs into a well-considered multi-year roadmap across all product areas.
Drive efficiency and power employee productivity by collaborating with Machine Learning Engineers (ML Ops) to build Data Science Organization.
Identifies, constructs, and implements plans to remove friction in the day-to-day operation.

Lead the culture of continuous improvement by identifying projects, initiatives & getting the business or leadership engagement and deliver them.

Contribute to Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics for your regions.
Define the service delivery expectations from professional services vendors & lead the governance around it
Producing regular and accurate service management reports and dashboards for the IT Delivery leadership team.
Manage internal customer relationships with leaders across the technology organization.
Thinks creatively and practically to develop, execute and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc
Providing leadership, direction, and strategy for a growing organization.
Supports achievement of performance goals, budget goals, team goals, etc.
Building the organizational capacity necessary to execute the strategy.

What we need to see:
4+ years of experience as a team leader in similar on-site and hybrid working environment.
Broad knowledge and understanding of different IT applications and infrastructure.
Strong experience in Data Insights and IT Metrics driving outcome
Experience ITSM and Workflow Automation
Experience leveraging AIOps and MLOps capabilities to drive efficiency.
Proven track record leading a successful data analysis team, with outcome.
Collaborative approach and strong problem-solving skills to work with leaders across organizational and technical domains.
Demonstrates strong executive presence and strategic thinking skills.
Demonstrates strong financial acumen – ability to construct business cases to secure strategic initiatives.
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
Demonstrated ability to assess Business needs, creatively approach solutions, decide and influence appropriate courses of action.
Demonstrate ability to access business needs, creatively approach solutions, decide and implement appropriate course of actions.
BS in Engineering, CS, and/or equivalent experience
10+ overall years of experience in Information Technology Enterprise and Infrastructure Management

Ways to stand out from the crowd:

Having excellent interpersonal and leadership skills will be critical for success: success depends on building rapport and credibility with multiple stakeholders across the organization.

Track record with delivering high availability in complex, global environments.
Have a wide degree of creativity and latitude to adjust to rapidly changing plans and circumstances.
Experience working in a hybrid on-prem and public cloud environment.

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