Customer Success Advisor India
2 weeks ago
- 24WD75653
The Customer Success Advisor (CSA) is focused on driving value in the "Onboard" and "Use" lifecycle stages as they deploy Autodesk solutions.
Principal Duties and Responsibilities Note:
- Establish and execute onboarding and adoption strategies to grow usage of Autodesk solutions by proactively and reactively responding to customer inquiries
- Assist customers by providing direct guidance and resources to assist with onboarding new solutions
- Identify and assist atrisk customers who have low adoption of products to increase the value they receive toward meeting their business goals.
- Partner with sales teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
- Successfully close out a range of datadriven customer success motions
- Drive highlevel customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer valueadded conversation
- Capture customer success story
- While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
About Autodesk
Welcome to Autodesk Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do.
Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Salary transparency
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive
Learn more here:
Are you an existing contractor or consultant with Autodesk?
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